[Remote] Technical Account Manager, Enterprise (East)

Note: The job is a remote job and is open to candidates in USA. Hightouch is an Agentic Marketing Platform that empowers marketing teams to build and ship end-to-end campaigns. The Technical Account Manager will oversee the customer journey for Fortune 5000 clients, ensuring they fully utilize the Hightouch platform while providing technical guidance and support.ResponsibilitiesAs a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customersYou will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizationsFrom a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practicesProvide customers with clear proactive technical guidance and expertise across all our productsCollaborate with Customer Support, Engineering, and other teams to assist with technical escalationsContribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next levelSkills5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combinedExperience managing and executing technical projects with a customer-first attitude and a strong sense of empathyExcellent project management and communication skillsProven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumenAbility to collaborate cross functionally with different teams and types of peopleAbility to work under pressure, deadlines and navigate unexpected roadblocks with easeBenefitsWe also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.Company OverviewHightouch is an agentic marketing platform that utilizes a Composable Customer Data Platform (CDP) to enhance marketing efforts. It was founded in 2018, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.hightouch.com.