[Remote] Technical Account Manager (Central)

Note: The job is a remote job and is open to candidates in USA. Wiz is a fast-growing startup focused on reinventing cloud security to empower businesses. As a Technical Account Manager, you will drive customer adoption of the Wiz platform, providing strategic and technical guidance throughout the customer journey while collaborating with internal teams to enhance customer experience.ResponsibilitiesBe a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journeyConfidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertiseServe as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support ticketsContinuously monitor news related to emerging cloud security threats and further develop your domain expertiseContinuously stay abreast and enabled on new Wiz features and functionalityDrive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchaseHelp customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectivesAct proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security riskUse your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of valueAssist customers in project managing Wiz adoption and operationalization goals across business units and stakeholdersHelp unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issuesDrive and track your customers’ achievement of business goals and realization of value through WizReport progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefingsAdvocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholdersCapture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutionsManage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teamsDrive towards utilization/adoption targets for your book of businessIdentify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagementsDevelop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectivesHelp build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertisePartner cross-functionally with internal teams to improve processesSkills5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security productB.S. in Computer Science, Engineering, or similar field, or equivalent experienceStrong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challengesFamiliarity with container technologies (Docker, Kubernetes), as well as the associated security considerationsFamiliarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etcFamiliarity with Linux and Windows operating systems concepts and runtime sensingStrong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and externalAbility and willingness to continuously learn emerging cloud/security technologiesProven track record of successfully managing a book of business with 5-10+ customersProven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targetsAbility and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complexWillingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support ticketsAbility to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiativesExcellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organizationBenefitsMedical, dental and vision insuranceHome Office Setup reimbursementFlexible Spending AccountsMonthly Connectivity reimbursementEmployee Assistance Program (EAP)Short- and Long-term Disability InsuranceLife & Accident Insurance401(k) Retirement Savings Plan (with employer match)Flexible paid time off + 11 paid holidaysPaid leave programs, including parental, pregnancy health, medical and bereavement leaveCompany OverviewWiz is a cloud security platform that facilitates collaboration between security, dev, and DevOps teams. It is a sub-organization of Google. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.wiz.io.