[Remote] Technical Account Manager (all genders)

Note: The job is a remote job and is open to candidates in USA. ABOUT YOU is a rapidly growing enterprise commerce platform that focuses on innovation and data-driven solutions. They are seeking a Technical Account Manager to manage enterprise customer relationships, provide technical guidance, and influence product development based on customer needs.ResponsibilitiesOwn and manage 5-10 enterprise customer relationships from a technical perspectiveAct as trusted advisor for platform usage, integration best practices, and architecture decisionsTranslate complex customer requirements into actionable feature requests and influence the product roadmapMap business needs to product features and drive proactive adoptionCoordinate technical escalations with solution engineering, support, and product teamsLead technical QBRs, integration reviews, and roadmap alignment workshopsMonitor platform health, usage, and KPIs, recommending improvementsSkillsBachelor's or Master's degree in Computer Science, Information Systems, Engineering, or similar experience5+ years in enterprise e-commerce, SaaS platforms, or digital consultingProven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior ConsultantDeep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrationsFamiliarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooksExperience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify PlusBenefitsFlexible working times40% discount on our ABOUT YOU online shopFresh fruits + drinks everywhereLanguage courses (German & English)Free sports courses & reduced price for Wellpass membershipSubsidized public transportation ticketFree choice of hardware and operating system (Mac, Windows, Linux) also for private usageModern office in the city center of HamburgInternational working environment and English as company languageAgile work environment and cross-functional teamsDog-friendly officeProfessional trainingCompany pension planHelp in relocation and VISA processCompany OverviewABOUT YOU is one of Europe’s largest fashion and lifestyle retailers and the leading provider of a personalized shopping experience. It was founded in 2014, and is headquartered in Hamburg, Hamburg, DEU, with a workforce of 1001-5000 employees. Its website is https://aboutyou.com.