[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Commerce is a company dedicated to empowering businesses through their AI-driven commerce ecosystem. They are seeking a Technical Account Manager who will serve as the lead technical point of contact for key accounts, providing strategic guidance and driving revenue growth for clients in the eCommerce sector.ResponsibilitiesManage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultationDrive stability and growth within your book of business that increases your customer’s revenue, drives customer retention, and improves NPSBe a technical resource that helps maintain and optimize your customer’s technical ecosystemCollaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer successDevelop and maintain Technical account level Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with third party solutions and applicationsProvide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidentsWork closely with internal Support teams for case oversight and management, ensuring your client’s cases are aligned in accordance with your client's prioritiesDraw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystemPartner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC RoadmapParticipate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growthCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersEvaluate your client’s technology environment and recommend apps, integrations, features and partners aligned to your client’s business objectivesAssist with high severity requests or issue escalations as needed, and manage the escalation through resolutionSkills3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast paced environmentExperience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript requiredStrong understanding of analysis of eCommerce websites for optimization and best practicesExperience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos)A customer-focused internal advocate, focused on driving growth throughout the clients life cycleExposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teamsExcellent time management skillsExcellent written and verbal communication and relationship skillsBachelor's degree in business, marketing, or computer science related field or equivalent experience requiredEnergetic, enthusiastic, and agileBe outspoken and provide feedback to management that results in greater efficiencyBe ambitious, self-motivated, goal-oriented, highly collaborative and extremely drivenExperience with the Bigcommerce product is a plusBenefitsVariable compensation (such as bonus or commission)EquityBenefitsCompany OverviewCommerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive through an open, AI-driven commerce ecosystem. It was founded in 1994, and is headquartered in Broomfield, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://commerce.com/.Company H1B SponsorshipCommerce has a track record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 2 in 2023, 7 in 2022, 2 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.