[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Kibo Commerce is a composable digital commerce platform that simplifies complexity for B2C, D2C, and B2B organizations. As a Technical Account Manager, you will act as the main technical point of contact for key customers, guiding them through product adoption and troubleshooting while collaborating with internal teams to ensure customer satisfaction and success.ResponsibilitiesAct as the main technical point of contact for key strategic customers, bridging communication with internal teamsGuide customers on product adoption and use, and troubleshooting to maximize performanceManage critical technical issues by working with engineering, support, and product teams for quick resolutionConduct regular check-ins to assess performance, address risks, and recommend optimizationsBuild strong product knowledge to advise on best practices and custom configurationsCollaborate with Customer Success and Sales to support customer satisfaction, renewals, and growthDevelop technical documentation, training, and onboarding resources to support customer understandingMonitor customer usage to proactively identify trends or potential issuesAdvocate for customer needs and feedback to influence product improvementsSkills4+ years of experience in technical account management or closely related experience in eCommerce, Order Management, or related SaaS industryStrong technical knowledge with a background in the Commerce industry, encompassing cloud infrastructure, REST APIs, and frontend technologies such as NextJS and JavaScript (or similar)Excellent problem-solving skills and ability to manage complex technical issues with customersClear communication skills and the ability to simplify technical concepts for non-technical audiencesAbility to build high-trust relationships with both customers and internal teamsExperience collaborating across departments (engineering, product, support) to address customer needsStrong organizational skills and the ability to manage multiple accounts and prioritiesProactive mindset with the ability to anticipate customer needs and prevent issues before they arisePrevious experience of growing customer adoption and preventing customer churnBenefitsFlexible schedule and time away programsPaid company holidays and global volunteer dayGenerous health, wellness, and benefit programsOpportunity for impact, rapid career growth, and intellectual stimulationPassionate, high-achieving teammates excited to help you succeed and learnCompany events and other activitiesCompany OverviewKIBO Commerce is a composable digital commerce platform for retailers, manufacturers, distributors, and wholesalers who want to simplify the complexity in their businesses and deliver modern customer experiences. It was founded in 2016, and is headquartered in Dallas, Texas, USA, with a workforce of 201-500 employees. Its website is http://kibocommerce.com.Company H1B SponsorshipKIBO has a track record of offering H1B sponsorships, with 1 in 2026, 5 in 2025, 3 in 2024, 3 in 2023, 8 in 2022, 7 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.