[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Impiricus is the first AI-powered HCP Engagement Engine, recognized as the fastest growing company in North America by Deloitte in 2025. The Technical Account Manager will focus on the technical execution of campaigns, collaborating with Product and Engineering/Dev to ensure accurate and scalable execution while managing data integrations and reporting setups.ResponsibilitiesManage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reportingCoordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepanciesSupport API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementationOwn target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systemsMaintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependenciesSupport configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when neededEnsure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctlyServe as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launchLead QA testing for data flows, and tracking alongside Product and Engineering/DevMonitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quicklyOwn the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelinesTrack build progress and clarify requirements for Engineering/Dev as neededClose out tickets with documentation of what was deployed and any changes madeCommunicate technical risks, dependencies, and lift to the broader podSkills3+ years in SaaS implementation, ad tech, health-tech operations, or technical client success1+ years of experience writing SQL queries and experience supporting data pipelines and integration workflowsStrong understanding of data structures, APIs, tagging/tracking, segmentation logic, and QA processesAbility to translate technical workflows into clear, client-friendly communication for CS and SalesHighly organized with strong problem-solving skills and comfort coordinating across multiple teamsBenefitsMedical, dental, and vision coverage for you and your dependents + on-demand healthcare conciergePre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)100% paid short- and long-term disability, plus life and AD&D insuranceTake the time you need with a flexible vacation policy — recharge your batteries your way12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.We’ll ship you the gear you need to create a comfortable workspace at home.Save for your future with tax advantages (and company match!)Company OverviewImpiricus provides a digital network and platform that connects physicians and industry. It was founded in 2021, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is https://impiricus.com/.