[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. They are seeking an experienced Technical Account Manager to join their Customer Success team, responsible for serving as a technical subject matter expert and ensuring customer engagement and success with Delinea's solutions.ResponsibilitiesServe as a technical subject matter expert for Delinea’s Privilege Access services and product offeringsBe the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investmentRegularly monitor customer health, and communicate results with regional sales team, support, and renewals teamDeliver remote services to new and existing customers including software configuration, onboarding, and trainingEngage with customers to quickly resolve high priority issues impacting their service deliveryTrack new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap itemsRegular review sessions to validate plans, configurations, and designs centered around Delinea software and operationsDocument customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolutionCoordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation processSubject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessmentMaintain an established level of performance with our customers measured via satisfaction surveysFoster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quicklyDevelop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwideSkills4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales EngineerUnderstanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutionsExperience leading large, transformational technology projects that cross typical enterprise silosExperience addressing significant technical challenges with minimal supervision or guidanceProven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basisComfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director levelDemonstrated ability to quickly and proficiently understand and absorb new informationPrior success delivering objectives in a consistent and professional manner through both expected and unforeseen challengesMust have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiencesMust be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperativeMicrosoft Active Directory administration and design experienceMicrosoft Windows server administration and engineering experienceExpertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or AmazonMust have UNIX and/or Linux administration experience in large organizationsStrong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access managementShould have a working knowledge of UNIX authentication and authorization management, PAM, NSS & KerberosExperience with other PAS solutions such as BeyondTrust, CyberArk, etcDemonstrated capabilities with scripting languages such as perl and PowerShellPrevious experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etcExperience with NIS, or LDAP administration is a plusPrevious experience working with cloud or as-a-service solutionsNetwork Storage Device Administration experience is a plusMicrosoft SQL Reporting Services experience is a plusExperience with Microsoft Clustering Services (MCS) is a plusExperience with RabbitMQ or message brokering is a plusBenefitsCompetitive salariesA meaningful bonus programExcellent benefits, including healthcare insurancePension/retirement matchingComprehensive life insuranceAn employee assistance programTime off plansPaid company holidaysCompany OverviewDelinea is a provider of privileged access management (PAM) solutions for seamless security It was founded in 2021, and is headquartered in Redwood City, California, USA, with a workforce of 1001-5000 employees. Its website is https://delinea.com.Company H1B SponsorshipDelinea has a track record of offering H1B sponsorships, with 4 in 2025, 8 in 2024, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.