[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. vCluster is a venture-backed tech startup pioneering Kubernetes virtualization for the AI era. As a Technical Account Manager, you will be responsible for managing customer outcomes post-sale, driving adoption, and identifying expansion opportunities while building relationships with technical and executive stakeholders.ResponsibilitiesLead end-to-end customer onboardings — from the sales handoff through to project closeBuild and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward planTranslate platform adoption into business outcomesOwn the customer relationship cadence — regular check-ins, Quarterly Business Reviews, and Executive Business ReviewsHold credible technical conversations with platform engineers, DevOps leads, and architectsOwn the renewal motion for your accounts — starting 90+ days outServe as the internal voice of your customersSkillsProven Post-Sales Experience: You have experience in a technical post-sales role — customer success, technical account management, or professional services — with a track record of driving adoption and measurable business outcomes across a portfolio of technical customersTechnical Credibility: You have hands-on familiarity with Kubernetes and cloud-native technologies. You can engage with platform engineers on architecture questions, discuss RBAC and Tenant Isolation patterns, and hold your ground in a conversation about cloud infrastructure without bluffing. You know when to bring in deeper technical resourcesStakeholder Range: You can run an executive business review with a Head of Technology in the morning and troubleshoot an onboarding question with a platform engineer in the afternoon. You adapt your communication without losing depth or credibility in either directionStructured and Proactive: You operate with a clear framework — success plans, adoption milestones, renewal timelines — and you don't need to be reminded to use them. You identify risk before the customer tells you about itCommercial Awareness: You understand what drives renewal and expansion in a SaaS or platform business. You surface growth opportunities that solve real customer problems, not just opportunities that look good on a pipeline reportKubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructureExperience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scaleBackground working with regulated industries — financial services, healthcare, or public sector -- where compliance and governance add complexity to technical decisionsContributions to the Kubernetes or open-source ecosystemExperience at a Series B-D startup where you've operated with autonomy and helped build a repeatable post-sales motion from the ground upBenefitsCompetitive Salary: We offer a competitive compensation package, including equity.Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).Flexible Working Schedule: You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.Workplace Flexibility: We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.Company OverviewvCluster helps companies build flexible infrastructure tenancy for GPU and AI infra as well as for K8s in private, public and hybrid clouds. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://vcluster.com/.Company H1B SponsorshipvCluster has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.