[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Varonis is a company focused on data security, and they are seeking a Technical Account Manager to serve as the primary contact for their customers. The role involves onboarding customers, providing ongoing support, and driving measurable security outcomes across various data platforms and AI systems.ResponsibilitiesOnboard Customers to Varonis platforms and deliver on-going value and supportLead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violationsHelp customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usageDrive measurable reduction in data exposure across cloud, SaaS, and data platformsEnsure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practicesPrepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussionsAlongside Sales, identify and champion upsell opportunitiesLearn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewalsServe as primary technical contact and augment our support and engineering teamsAdvocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate partiesEngage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suiteIdentify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as requiredEscalate customer issues to management when appropriateCreate knowledge base content to capture new learning for customer and internal reuseSkillsBachelor's Degree or equivalent experience4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy companyExperience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologiesUnderstanding of data classification, governance, and DSPM conceptsOutstanding customer service skills and ability to quickly establish technical credibility and relationships with customersExcellent communication skills with the ability to engage technical and executive audiencesProven problem-solving abilitiesCommitment to customer successProven success in contributing to a team-oriented environmentSales orientedProven ability to work creatively and analytically in a problem-solving environmentExcellent communication (written and oral) and interpersonal skillsFamiliarity with AI/LLM data risks and governance considerationsCompany OverviewVaronis unifies AI-native data security, AI security and governance, and behavior-based threat detection. It was founded in 2005, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.varonis.com.Company H1B SponsorshipVaronis has a track record of offering H1B sponsorships, with 11 in 2025, 5 in 2024, 2 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.