[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Descartes Systems Group is a leading provider of logistics and supply chain technology. They are seeking a Technical Account Manager to drive customer engagement, maximize value realization, and support customers through their renewal journey while collaborating with various internal teams.ResponsibilitiesCustomer Engagement at ScaleLead proactive customer outreach through newsletters, webinars, and other scalable communication methodsEnsure all customers are kept informed about product updates, best practices, and new initiativesEducation & EnablementDesign and deliver educational sessions (e.g., product webinars, feature spotlights, workflow overviews) to help customers maximize their investmentWork closely with product and marketing to develop engaging content for mass communicationTargeted Advisory SupportProvide short-term, focused coaching for customers who need TAM-level guidance but do not require a dedicated resourceAct as a trusted advisor for 30–60 day engagements, ensuring customers resolve key adoption or operational challengesRenewal Support & Customer ContinuitySupport Aljex, MyCarrierPortal and MacroPoint customers as they approach renewal periodsProactively engage with customers to ensure they are realizing value, addressing blockers, and continuing their partnership with usEngage with customers who express intent to discontinue, uncover root concerns, demonstrate platform value, and work to shift conversations back toward renewal and long-term partnershipInternal CollaborationPartner with Sales, Implementation, and Product teams to share customer feedback and identify themes across the long-tail segmentContribute insights to help refine customer engagement strategies and improve platform adoptionSkillsExperience in customer-facing rolesAbility to create scalable programsStrong technical problem-solving skillsAbility to build strong relationshipsEnthusiasm, energy, and confidenceClear communication skillsAnalytical thinkingTech-savvinessCuriosity to understand customer needsAbility to stay up to date on logistics and SaaS best practicesAdaptability to feedbackProactive time managementAccountability for outcomesAbility to drive solutionsExcitement to leverage AI toolsWillingness to experiment with new approachesBenefitsWork remotely from anywhere in North America with flexible autonomy.Help customers operate more efficiently and maximize value in a complex, global logistics environment.Collaborate with a values-driven team that thrives on innovation and service.Grow your skills with access to mentorship, peer collaboration, and cross-team learning.Competitive compensationGreat benefitsRemote and flexible work hoursCompany OverviewDescartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses. It was founded in 1981, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.descartes.com/.



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