[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Mindbody is a company that equips wellness entrepreneurs with technology to support thriving businesses. The Technical Account Manager role involves supporting onboarding and configuration for new clients, providing technical guidance, and ensuring clients maximize their use of the platform.ResponsibilitiesSupport onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goalsAssist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platformTranslate complex product capabilities into clear, actionable solutions, helping clients gain more value from their software investmentIdentify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and resultsServe as a responsive, proactive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholdersTrack progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharingSkills1+ years in a client-facing technical support or service roleStrong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiencesProven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesseDemonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively2+ years in a client-facing technical support or service role, ideally within a SaaS environmentProject management or coordination experience, with the ability to manage timelines, milestones, and shifting priorities effectivelyExperience with basic SQL, APIs, or Microsoft Office Suite is a plus, but curiosity and adaptability matter mostBenefitsPerformance bonusBenefitsOther applicable incentive compensation plansCompany OverviewMindbody is a wellness experience platform that allows clients to find and engage with fitness, beauty, and integrative health services. It is a sub-organization of Playlist. It was founded in 2001, and is headquartered in Miami Beach, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.mindbodyonline.com.Company H1B SponsorshipMindbody has a track record of offering H1B sponsorships, with 1 in 2026, 6 in 2025, 11 in 2024, 15 in 2023, 19 in 2022, 15 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.