[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, helping organizations improve their physical operations through IoT data. The Technical Account Manager will act as a trusted technical advisor, ensuring customers achieve their desired outcomes while fostering strong relationships and driving long-term adoption of the Samsara platform.ResponsibilitiesDrive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. You will develop a deep understanding of your customers' business objectives and proactively align Samsara's solutions to help them achieve their goals, tracking and demonstrating technical ROI along the wayExecute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. You will maintain accurate records of customer interactions and contribute to team-wide objectivesDemonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. You will advise customers on best practices and troubleshoot complex technical issues with proficiencyProvide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. You will own the technical ticket lifecycle, including technical escalations from report to resolution, and conduct root cause analysis to prevent recurrence and drive product improvementCommunicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. You will adapt your communication style to effectively engage with diverse audiences, from technical staff to non-technical executivesFoster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experienceDemonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. You will actively contribute to our internal knowledge base and help onboard new team members, sharing best practices to enhance the entire team's capabilitiesEmbody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction, actively seeking feedback for continuous improvementSkills5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of successBachelor's degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experienceExceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations. A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applicationsA data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationshipsStrong English written and verbal communication skillsA team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer successExperience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environmentProven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer successPrior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and TableauBasic Python coding skills are an asset for providing enhanced technical solutionsBenefitsPerformance-based bonus/variable payEquity (for eligible roles) in a high-growth public companyA flexible, employee-led remote modelA professional development stipendComprehensive health and parental leave plansFlexible working model that caters to the diverse needs of our teamsOffices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirementsCompany OverviewSamsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.