[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Cymulate is a leader in Continuous Security Validation, helping companies optimize their cyber-security posture against evolving threats. They are seeking a Technical Account Manager who will manage post-sales technical relationships for strategic accounts, lead security validation workshops, and ensure customers build effective validation programs.ResponsibilitiesOwn the post-sales technical relationship for a portfolio of strategic accounts — from onboarding through expansion and renewalLead security validation workshops and program reviews, translating platform findings into prioritized, evidence-based risk reduction roadmaps for security leadershipHelp customers move from point-in-time assessments to continuous control validation — shifting their security posture from assumed to verifiedAct as the primary escalation point for complex technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customizations, and environment-specific configurationsPartner with Sales and SE to identify expansion signals, co-develop commercial strategies, and support upsell and cross-sell motionsProduce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-ready risk narrativesDeliver platform demonstrations and technical enablement sessions at all levels — from SOC analysts to CISOsAct as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the fieldMentor and contribute to the growth of the broader CS team; model what great looks likeSkillsOwn the post-sales technical relationship for a portfolio of strategic accounts — from onboarding through expansion and renewalLead security validation workshops and program reviews, translating platform findings into prioritized, evidence-based risk reduction roadmaps for security leadershipHelp customers move from point-in-time assessments to continuous control validation — shifting their security posture from assumed to verifiedAct as the primary escalation point for complex technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customizations, and environment-specific configurationsPartner with Sales and SE to identify expansion signals, co-develop commercial strategies, and support upsell and cross-sell motionsProduce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-ready risk narrativesDeliver platform demonstrations and technical enablement sessions at all levels — from SOC analysts to CISOsAct as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the fieldMentor and contribute to the growth of the broader CS team; model what great looks likeSecurity validation and risk reduction mindset — you think in terms of control effectiveness, attack surface reality, and measurable risk reduction; you help customers understand not just what is exposed, but what it means and what to do about itDeep technical range — comfortable working across network and endpoint security architecture, SIEM/SOAR/EDR integrations, cloud environments (AWS, Azure, GCP), scripting and API usage (Python, REST), and enterprise identity/AD environmentsStrategic client presence — proven experience engaging C-suite and senior security leadership; you are credible, concise, and commercially aware in high-stakes conversations. Being able to confidently answer questions like “What does this report mean to my business? How can I demonstrate value to the board?”Customer success instinct — you measure your success by customer outcomes: retention, expansion, advocacy, and program maturity — not ticket closure rate. You will be the customer advocate within the Cymulate familyEnterprise-grade communication — written and verbal; you can produce a board-ready risk narrative and a detailed technical integration guide with equal qualityCompany OverviewDesigned for companies that want to manage their security posture against the evolving threat landscape. It was founded in 2016, and is headquartered in New York, NY, US, with a workforce of 201-500 employees. Its website is https://bit.ly/3JrcRdX.