[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Boulevard is a client experience platform for appointment-based self-care businesses, empowering customers to enhance their client interactions. The Technical Account Manager (TAM) will own post-onboarding customer relationships, serving as a trusted technical advisor to ensure clients achieve success with Boulevard’s platform while collaborating with various teams to drive retention and product adoption.ResponsibilitiesAct as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementationPartner with Strategic Account Managers to identify and recommend new features, integrations, and optimization opportunities that enhance client value and drive expansionAct as the primary liaison between customers, Product and Engineering, providing technical guidance, managing escalations, and ensuring complex issues are resolved efficiently and effectivelyMaintain deep product knowledge to provide strategic recommendations and drive adoptionTranslate business objectives into actionable technology strategies using Boulevard’s platformAdvise customers on configuration, integrations, API usage, and optimization best practices, and execute on product updates or technical changes to ensure continued alignment with their business needsServe as a customer advocate, gathering feedback and representing client needs internally to influence roadmap and process improvementsDocument recurring technical issues and propose improvements to internal playbooks and processesJoin Quarterly Business Reviews (QBRs) to align on strategic goals, review outcomes, and identify growth opportunitiesMaintain accurate and up-to-date documentation across Salesforce, Asana, and other tools, ensuring operational excellence and accountabilitySkills3–5 years in a technical, customer-facing role such as Technical Account Manager, Customer Success Manager, or Solutions Engineer within a SaaS organizationAbility to manage multiple customer accounts, projects, and requests simultaneously, balancing competing priorities while maintaining exceptional attention to detail and follow-throughDeep understanding of SaaS products, APIs, and integrations; ability to troubleshoot and communicate complex technical concepts effectivelyPassion for helping customers succeed; proven track record of improving adoption, satisfaction, and retentionSkilled at partnering with Sales, Product, Support, and Engineering to deliver seamless customer outcomesExceptional written and verbal communication skills with the ability to tailor messages to both technical and executive audiencesHighly organized and self-driven; able to manage multiple accounts, priorities, and deliverables simultaneouslyComfortable using data and metrics to track performance, identify trends, and inform strategyExperience in appointment-based or service-industry softwareFamiliarity with tools such as Salesforce, Asana, and SlackBenefits401(k) match plus dental, medical, vision, and life insurance.Flexible vacation day policy.Fully remote so you can choose where you want to work.You’ll receive a work from home stipend every month.Family planning resources and specialized support programs.Equity: get ahead on the ground floor and grow with Boulevard.Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.Company OverviewBoulevard provides beauty and wellness businesses with tools for booking, payments, marketing, and client relationship management. It was founded in 2016, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://joinblvd.com.Company H1B SponsorshipBoulevard has a track record of offering H1B sponsorships, with 2 in 2024, 4 in 2023, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.