[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform that allows companies to integrate Stories into their platforms. The Technical Account Manager will own one of the largest clients in major US sports, driving projects, managing client relationships, and ensuring quality delivery of services.ResponsibilitiesDrive the account forward every day - spot what needs doing and do it, before it becomes a problemPull together product, engineering, delivery and operations to land what’s been committedMake sure what we ship to the client is right - both the quality and the substanceBe the client’s main point of contact, including daily requests from their executivesTurn client requests into clear priorities and next stepsOwn account planning - roadmap, renewals, expansions and the commercial detailOwn client reporting, and make it something they act on rather than just readHandle incidents and escalations calmly - set expectations, align people, drive a resolutionUse the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentationSkillsYou work proactively and independently, and you can hold a lot of moving parts at onceYou think critically about what a client actually needs, not just what they asked forYou're comfortable working across teams and getting things done without formal authorityYou communicate sharply - complex things, said simplyYou've managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability)You can work US Eastern Time hours, with reliable internetYou have a genuine interest in basketballBenefitsFully remote working!Opportunity to work close to major basketball and sports clients, including the live rhythms of the season, playoffs, Finals, Draft, offseason, and tentpole content moments.Modern tooling environment where we expect thoughtful use of AI to improve speed, quality, repeatability, and team performanceWorking Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).Company OverviewWe built a Stories SDK so you don't have to It was founded in 2019, and is headquartered in Edinburgh, Edinburgh, City of, GBR, with a workforce of 11-50 employees. Its website is https://www.getstoryteller.com/.