[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Natterbox is looking for a driven and technically curious Technical Account Manager to join their team. This hybrid role involves managing customer accounts, delivering technical services, and consulting on business processes to ensure clients maximize their use of the Natterbox platform.SkillsProven experience in a customer-facing role, with a track record of managing client relationships and delivering technical or professional services to external stakeholdersCurrently living in Australia and holds the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not available for this role)Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a non-negotiable requirement - candidates without this background will not be progressedExperience supporting the management of multiple stakeholders and concurrent projectsComfortable navigating ambiguity - able to extract clear signals and action items from unstructured conversationsCustomer-oriented with excellent active listening skills, including the ability to pause, process, and clarify client needs before respondingHigh degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressureStrong critical thinking and developed problem-solving abilitiesExcellent organisational and time-management skillsExceptional interpersonal and professional communication skillsDemonstrated ability to thrive in a remote-first work environment, with strong self-regulation and proactive communication habitsBenefitsThis remote-first position offers a flexible scheduleThe opportunity to work at the forefront of cloud communicationsYou will be part of a forward-thinking team that values curiosity, emotional intelligence, and AI-driven innovationProviding a platform to manage global stakeholders while maintaining a healthy work-life balanceCompany OverviewNatterbox is an AI Powered Contact Center Solution for Salesforce. It was founded in 2009, and is headquartered in Croydon, Croydon, GBR, with a workforce of 51-200 employees. Its website is http://natterbox.com/.