[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Transmit Security is a company that provides modern tools for businesses to build secure digital identity journeys. They are seeking a Technical Account Manager to lead strategic accounts in a post-sales technical capacity, ensuring customer success and adoption of their solutions.ResponsibilitiesEnsure our customer’s success and adoption of Transmit Security’s solutionsBuild knowledge of customer’s environments and use cases to become the customer’s champion at Transmit SecurityUnderstand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomesChampion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrationsIdentify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit productsDevelop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needsLead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needsHelp manage and shape customer technical response during incidents, and ensure internal action is being executed urgentlyPresent product roadmap and confirm alignment with the customer's business goals and prioritiesParticipate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnershipAct as a trusted technical adviser to the customer to strengthen customer relationshipsDevelop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transferWork with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the accountBe accountable for the solution provided to the customer to ensure great service, customer satisfaction and successSkillsDemonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positionsPrevious experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferredDemonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internalA track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plusDeep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys)Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworksTechnical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with TransmitExperience developing, executing and driving adoption of key strategic initiatives across cross-functional teamsAgility to adapt to quickly changing technical, business and market needsWillingness to travel as needed to support customer engagements in EMEA (up to once a month)BenefitsComprehensive benefits package including health, dental, and vision insurance.Dynamic and collaborative work environment with a focus on innovation.Flexible work arrangements and remote work options.Transmit Security offers a competitive benefits package including equity, health coverage, and flexible work arrangements.Company OverviewTransmit Security offers a CIAM platform that provides authentication, authorization, fraud protection, and embedded orchestration services. It was founded in 2014, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.transmitsecurity.com.Company H1B SponsorshipTransmit Security has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 6 in 2022, 1 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.