[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. CyberForce Global is a venture-backed cybersecurity startup focused on enhancing enterprise security through an AI-native platform. They are seeking a founding Technical Account Manager to oversee the post-sale customer experience, drive platform adoption, and build strong relationships with enterprise customers.ResponsibilitiesOwn the full customer lifecycle post-sale - from onboarding through to adoption, expansion, and renewalBuild deep relationships with security leaders and technical stakeholders, becoming a trusted partner rather than just a point of contactDrive platform adoption and ensure customers are extracting maximum value from their AI-native security investmentProactively identify risks, surface opportunities, and advocate internally for your customersWork closely with Product and Engineering to feed customer insights back into the roadmapHelp build the TAM function from the ground up - creating repeatable playbooks, processes, and best practices as the team scales around youCollaborate cross-functionally with Sales, Marketing, and Leadership to support retention and growth across your book of businessSkillsYou have 5+ years in a customer-facing technical role - TAM, Solutions Engineer, Sales Engineer, or CSE - with a track record of driving measurable customer outcomesYou have a strong technical background in cybersecurity, AI, or cloud environments and can hold your own in deep technical conversationsYou've worked in an early-stage or high-growth startup before and you're energised by building something from scratch, not following a rulebookYou communicate with clarity and credibility across both technical and executive stakeholdersYou're a natural collaborator - equally comfortable working with Product, Engineering, and GTM teams to get the right outcomes for customersYou think commercially as well as technically - you understand the link between customer health and business growthFamiliarity with security posture management, misconfiguration risk, or AI-native security tooling is a strong bonusCompany OverviewCyberForce Global is a human resource firm that helps IT industries to find employees. It was founded in 2020, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is https://cyberforceglobal.com.