[Remote] Tech Customer Success Manager (Spanish/Portuguese Speaking)

Note: The job is a remote job and is open to candidates in USA. monday.com is an innovative company looking for a Tech Customer Success Manager to join their Tech Touch organization. In this role, you will support customer growth and retention by applying product knowledge and success strategies, engaging with customers directly, and collaborating with Sales to enhance the customer experience.ResponsibilitiesSupport Sales on-demand by quickly responding to risk and growth opportunitiesThis role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next accountThis role requires a proactive approach, identifying customer signals and escalating to Sales before further action occursDefine and help customers achieve key business goals in short, high-impact engagementsEngage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growthTake part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaignsContribute to team enablement and knowledge by sharing best practices, success stories, and scalable approachesRepresent the voice of the customer and influence the product development roadmapCollaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpointsSkills1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizesSpanish and/or Portuguese fluencyProven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneouslyComfortable working in a fast-paced environment and delivering impact through short-term, high-value engagementsStrong collaboration skills and experience working cross-functionally, especially with Sales teamsProactive mindset. Able to identify signals and initiate value-driven conversations quicklySuperb written and verbal communication skillsPositive attitude, solution-oriented, with strong self-management and organizational skillsAbility to take initiative and adaptStrong customer-facing and presentation skillsBA or BS degreeBenefitsOpportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policiesCompany OverviewOutpace everyone with the best AI work platform. It was founded in 2012, and is headquartered in Tel Aviv, Israel, IL, with a workforce of 1001-5000 employees. Its website is https://www.monday.com.



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