[Remote] [Talent pool] Key Account Managment Specialist

Note: The job is a remote job and is open to candidates in USA. EBANX is a global fintech founded in 2012, dedicated to being the leading payments partner in rising markets. The Key Account Management Specialist will manage large merchants to drive revenue growth and enhance customer experience through strategic commercial plans and strong relationship management.ResponsibilitiesManaging current large merchants with a focus on driving YOY revenue growth by executing strategic commercial growth plansDeveloping and driving pipeline of new products, market expansion, and share of checkout opportunities, to increase volume and revenue within each merchant relationshipDevelop and maintain a trusted relationship, acting as the voice of the customer: learning merchants' product pain points and expansion plans, understanding their priorities and urgency, and effectively communicating this across internal cross-functional teamsOutstanding internal and external communication - respond to client's demands and correctly address, convey compelling value propositions, inform merchant's of EBANX's product roadmap, ability to communicate sensitive news to the merchantMonitor, measure, and propose strategies to continually improve merchant performance, payment method optimization, market penetration, and brand advancementClose collaboration and partnership with a diverse cross functional team (e.g. product, marketing, subject matter experts, operations, risk, legal, and finance) to maximize merchant satisfaction and reference abilityMaintain a strong understanding of our competitive landscape and business strategy, and the competitive landscapeDiligently report on sales pipeline progression within Salesforce.com; requires a high level of organizationProvide feedback to leadership on ways to optimize the sales cycle, enhance sales channels, and improve corporate brand awarenessAt all times you will be a positive representative of the company and its brand and will conduct all sales activities with the highest degree of professionalismReporting directly to the Global Leader of Merchant Success - Americas and EuropeSkillsExperience as Account Manager or Business Development with a tenure of exceeding targetsMust have experience in paymentsUnderstanding of merchant payment environment and needsAnalytical skills, high level of organization, attention to detailsProven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process disciplineAbility to translate CRM and data insights into actionable account or territory strategiesA self-starter who is comfortable in an entrepreneurial and fast paced settingTenacious and resilient with a positive, solution-oriented attitudeConfident, articulate, and professional communication, presentation, and persuasion skillsExcellent planning, prioritization, and time management disciplineMust have a valid passport and be willing to travel (up to 30% of the time)Fluent English (we will test it). A secondary language is a plusBenefitsA challenging environment, with opportunities to growSpanish, English or Portuguese classesWAVES (bonus) - Program of goals and results (variable compensation)EBANX Education: budget for long coursesEBANX Skills: budget for workshops and coursesEBANX Flexible: birthday Day OffEBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy for ebankersHello ebanker: psychology, finance and legal orientationCompany OverviewEBANX is the go-to payments platform for global companies in emerging markets. It was founded in 2012, and is headquartered in Curitiba, Parana, BRA, with a workforce of 501-1000 employees. Its website is https://www.ebanx.com/.