[Remote] Tactical Communication Manager

Note: The job is a remote job and is open to candidates in USA. CYPFER is an organization focused on cybersecurity, and they are seeking a Tactical Communication Manager to act as the primary operational contact for time-sensitive cyber incidents. This role involves coordinating client communications and internal responses during critical incidents, ensuring effective information flow and execution under pressure.

Responsibilities
• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes
• Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation
• Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure
• Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting
• Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained
• Track incident status, action items, and dependencies, proactively following up to keep cases moving forward
• Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place
• Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident
• Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders
• Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available

Skills
• Bachelor's degree in a related field or equivalent work experience
• Technical proficiency in cyber threat research and analysis
• Strong client relationship management skills
• Strong written and verbal communication skills, particularly in client-facing and high-pressure environments
• Demonstrated ability to stay organized and detail-oriented while managing multiple active incidents
• Ability to think quickly, prioritize effectively, and remain composed under pressure
• Professional judgment and discretion when handling sensitive information
• Strong follow-through and accountability
• Experience in crisis management, incident response coordination, cybersecurity, investigations, or high-stakes client services
• Familiarity with secure communications and handling sensitive or confidential information
• Experience coordinating cross-functional teams in urgent or time-sensitive situations

Company Overview
• Global Cyber Certainty Champions, in an uncertain digital world. It was founded in 2020, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://CyberSteward.com.

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