[Remote] Systems Engineer I

Note: The job is a remote job and is open to candidates in USA. DigitalOcean is a cutting-edge technology company focused on simplifying cloud and AI for builders. They are seeking an entry-level Systems Engineer to optimize and troubleshoot data center hardware and deploy firmware across their products and components.ResponsibilitiesWork with vendors and internal peer teams on qualifying, onboarding, and delivering new firmware to the DigitalOcean ecosystemAct as Tier 3 escalation on-call for triage, investigation, and resolution of system firmware issues in the DigitalOcean fleet (both customer-facing and internal)Participate in 24/7 on-call rotation with other members of the teamImprove existing firmware and hardware configuration automation/validation, for both hardware platforms and components (such as NIC, Storage and BMC)Engage with hardware vendors about new automation features and existing bugsHelp with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operationsCoordinate with Ops teams on monitoring thresholds, failure modes and alertingAssist in troubleshooting causes of failures and work to prevent them in the futureRaise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt themSkillsTechnical Degree (BS Computer Science/Engineering) or equivalent practical experienceStrong understanding of x86 server hardware architecture and subsystemsIdeally, you've worked with non-x86 hardware too!Demonstrated professional proficiency in configuration management best-practices (we use Ansible and Chef)Experience automating server firmware components at large-scale using industry-standard tooling (Redfish, IPMI, etc) including a deep understanding of benchmarking, automating test frameworks, and process automation in generalPractical knowledge of PXE boot, UEFI, Linux/OS boot, AMI/OEM BIOS distributions, OpenBMC/AMI/OEM BMC implementations, RAID and other storage resiliency technologies, and the full Network stack- from NIC firmware to TCP/IPAdept at Linux (or Unix) operating systems. You'll be spending a lot of time working in one!Comfortable with version control systems (we use Git) and proficient in at least one programming language (such as Python or Go)Ability to participate in 24/7 on-call rotation with other members of the teamExcellent communication skills, both within the team and with the broader companyHave an insatiable passion for hardware, both new and oldBenefitsReimbursement for relevant conferences, training, and educationAccess to LinkedIn Learning's 10,000+ coursesEmployee Assistance ProgramLocal Employee MeetupsFlexible time off policyBonus in addition to base salaryEquity compensation to eligible employeesEquity grants upon hireOption to participate in our Employee Stock Purchase ProgramCompany OverviewDigitalOcean provides a cloud platform to deploy, manage, and scale applications of any size. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.digitalocean.com.Company H1B SponsorshipDigitalOcean has a track record of offering H1B sponsorships, with 30 in 2025, 8 in 2024, 9 in 2023, 22 in 2022, 11 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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