[Remote] Systems Analyst - Senior

Note: The job is a remote job and is open to candidates in USA. UPMC is hiring a Systems Analyst-Senior for their Application Engineering team. The role involves providing analytical services, defining requirements, and maintaining computer applications/systems to meet client IT and business needs.ResponsibilitiesResponsible for performing manual testing in relation to Enrollment, Group Product, and Premium billingDocumentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriateProject Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordinglySDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cyclesData Confidentiality/Security: Always maintain confidentiality of sensitive informationData Quality: Always maintain data qualityVendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalationReport Writing/Analysis: Write and analyze complex reports. Make modifications to complex reportsMentor less experienced team members. Communicate with the business/act as business analystEnd User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peersProcess Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunities for process improvementsApplication Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report backs any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms, as necessarySystem Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementationPerforms in accordance with system-wide competencies/behaviorsPerforms other duties as assignedSkills5+ years' experience with modern technology and application support through education or practical experienceProficient level of experienced analytical servicesAbility to define requirements, develop, and/or maintain computer applications/systemsPerform manual testing in relation to Enrollment, Group Product, and Premium billingComplete detail-oriented documentation for new and moderately complex processesResponsible for the quality and validity of produced documentsExtract and document customer/business requirements and needs for use by enterprise architecture and engineering teamsIndependently triage and resolve Level 2 and Level 3 support issuesAct as a mentor to less experienced staff in resolution of Level 2 and Level 3 issuesTake ownership of a project and distribute tasks to team membersUpdate all project management and time tracking tools accordinglyProficient understanding of multiple system/application development life cycles (SDLC)Maintain confidentiality of sensitive informationMaintain data qualityInteract with vendors independently for technical issues and project initiativesWrite and analyze complex reportsMake modifications to complex reportsMentor less experienced team membersCommunicate with the business/act as business analystCreate training content and facilitate user training sessionsManage process improvement effortsCreate and update processes as necessaryIndependently recognize opportunities for process improvementsIdentify new functionality and/or hardware requirements related to application upgrades and implementationsCreate test plans and responsible for review and validation of functionalityReport back any problems and create/manage cutover plans including downtimeEvaluate impact and coordinate efforts across multiple platforms as necessaryMay be responsible for coordination of tasks and resources related to system integration, validation of testing and implementationPerform in accordance with system-wide competencies/behaviorsTypically has a thorough understanding of information technology fundamental tools and concepts (SDLC)Completes ongoing training on-the-job, through courses, self-study, certifications and/or advanced degreesTesting Creation(bonus)Epic experience or certification(bonus)MC400Current UPMC employee or contractor experienceCompany OverviewUPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered It was founded in 1893, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.upmc.com/.Company H1B SponsorshipUPMC has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 7 in 2024, 4 in 2023, 7 in 2022, 7 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.