[Remote] System Engineer III, Endpoint & Security Delivery/Information Solutions (Remote)

Note: The job is a remote job and is open to candidates in USA. MUSC Health is a leading organization in academic, research, and healthcare missions, seeking a System Engineer III to support its Endpoint Delivery & Security team. This role involves designing, implementing, and managing a complex Citrix infrastructure while identifying opportunities for infrastructure improvement and automation.ResponsibilitiesInfrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront ServicesAutomation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administrationTier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research usersProject Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiencyChange Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruptionMentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer serviceSkillsBachelor's Degree and five (5) years of directly related experience in enterprise information technology; OR High school diploma/GED and nine (9) years of experience in enterprise information technology5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environmentsDemonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshootingStrong interpersonal, analytical, and verbal/written communication skillsCitrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V)Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certificationCompany OverviewMUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina. It was founded in 1824, and is headquartered in Charleston, South Carolina, USA, with a workforce of 10001+ employees. Its website is https://muschealth.org/locations/university-medical-center.