[Remote] System Administrator - Healthcare Cloud Platform (US)

Note: The job is a remote job and is open to candidates in USA. Onera Health is a leader in transforming sleep medicine and remote monitoring, and they are seeking a hands-on Systems Administrator for their healthcare cloud-based platform. The role involves ensuring the availability, performance, and security of cloud environments and IT systems, while collaborating with a multidisciplinary team to support healthcare applications and business requirements.ResponsibilitiesOperate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providersEnsure high availability, scalability, and performance of our production environmentsSupport the EU based engineering team in deploying code to US production environmentsProvide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practicesParticipate in incident response and root cause analysis for system outages. Act as the primary technical point of contact for US-based infrastructure alerts and security incidentsMaintain detailed system documentation and operational runbooks and playbooks. Contribute to definition of procedures, policies and work instructionsInvestigate and troubleshoot cloud based application issues and ensuring timely resolution for customersHelp define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications. Lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packagesEnsure the US cloud infrastructure remains in a "continuously compliant" state, managing the automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMPManage IT systems and providing/revoking access to employees (e.g., EntraID)Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft IntuneImplement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattackMonitor systems performance, uptime and security applying patches, updates and security fixes when neededAct as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications), and network connectivity. Register, monitor, and resolve tickets in Jira Service ManagementMeticulously document IT procedures and keep IT records in line with our procedures. Create and update user guides and training materialsSkillsBachelor's degree in Information Technology, Computer Science, Health Informatics, or a related fieldMinimum of 5-7 years of experience in cloud and IT system management, with at least 3 years in a healthcare settingYou have a good understanding and know-how of AWS services (e.g. Lambda, API Gateway, IoT Core, DynamoDB, S3, Batch, EC2, SageMaker, etc) having worked with at least a subset of theseYou have hands on experience using AWS security, compliance and monitoring services (AWS WAF, Config, GuardDuty, CloudWatch, Cloud Trail)Proficiency with server administration, virtualisation technologies, and IT securityProven experience working within HIPAA, SOC2 and HITECH frameworksDeep familiarity with NIST 800-53 (FedRAMP) and Trust Services Criteria (SOC2)Hands-on experience maintaining systems under SOC2 Type II and FedRAMP (NIST 800-53) frameworksProficiency in Linux/Windows Admin, Docker, and Scripting (Python/Bash/Typescript)Excellent problem-solving skills, communication and organisational skillsAbility to manage multiple priorities and work under pressureExcellent communication skills in English (written and spoken)May require occasional evening or weekend work for system maintenance or emergency supportRelevant certifications (e.g., AWS SysOps Administrator Certification, AWS Security certification, ITIL) are a plusBenefitsFlexibility in work hoursTechnical equipment to set up a home officeA comprehensive benefits package including medical, dental and vision coverageLife and disability insuranceAn open and positive company cultureA generous holiday package including PTO/Vacation days, sick days & holidaysCompany OverviewOnera Health is a global leader in sleep diagnostics and monitoring. It was founded in 2017, and is headquartered in Eindhoven, Noord-Brabant, NLD, with a workforce of 11-50 employees. Its website is https://www.onerahealth.com/.