[Remote] System Administrator

Note: The job is a remote job and is open to candidates in USA. Advantage Group International is a global intelligence partner transforming B2B collaboration through AI-powered insights. They are seeking a detail-oriented System Administrator responsible for maintaining corporate IT systems, enhancing system performance, and implementing AI-driven improvements in IT operations.ResponsibilitiesSupport and enhance Microsoft 365 (full stack), including Teams, SharePoint Online, Azure AD, Intune, and other enterprise-wide systemsEnsure system security, data integrity, and compliance with internal and external standardsLead IT improvement projects including upgrades, migrations, and performance tuningPartner with external vendors and internal technical teams to maintain optimal performance of our environmentsPerform routine maintenance, updates, and backupsDesign, build, and maintain AI agents to automate repetitive IT tasks such as ticket triage, password resets, onboarding workflows, and system health monitoringLeverage tools such as Microsoft Copilot Studio, Power Automate, and other AI/ML platforms to deploy intelligent automation across IT operationsIdentify opportunities to reduce manual effort through AI-driven workflow optimization and continuously iterate on deployed agents based on performance dataDevelop and maintain an AI agent library, documenting agent capabilities, configurations, and usage guidelines for the IT teamCollaborate with business stakeholders to scope and deliver AI-powered solutions that address pain points across departmentsLead the help desk function across all ticket levels, leveraging AI-powered tools to optimize ticket routing, auto-resolution, and response timeImplement and tune AI-assisted ticket response systems to reduce average resolution time and improve end-user satisfaction scoresAnalyze ticket data and support trends to proactively identify systemic issues and drive continuous improvementEnsure system uptime, performance, and user satisfaction; monitor system performance and implement improvementsTroubleshoot hardware and software issuesMonitor and report on IT service metrics and KPIs, including AI agent performance and automation coverageSupport the development and enforcement of IT policies, procedures, and best practicesMaintain comprehensive documentation of systems, AI agents, and proceduresLead and execute IT special projects, including AI tooling pilots, infrastructure modernization, and cross-functional technology initiativesAct as the IT point of contact for AI adoption projects, coordinating with vendors, business units, and senior leadershipEvaluate emerging AI and automation technologies, prepare business cases, and present recommendations to IT managementDrive proof-of-concept initiatives for new AI capabilities and transition successful pilots into production-grade solutionsLead IT onboarding for new hires, including account provisioning, hardware setup, and trainingDevelop and deliver training programs to improve digital literacy, AI tool adoption, and overall technology proficiency across the organizationCreate resources and guides to help staff effectively use AI-powered tools in their day-to-day workCoordinate the deployment of IT hardware and software across departmentsMaintain accurate records of IT assets, licenses, and warrantiesImplement proactive lifecycle management for hardware and softwareSkills5+ years of experience in system administration or technical support rolesDemonstrated experience designing or deploying AI agents or intelligent automation solutions (e.g., Microsoft Copilot Studio, Power Automate, Azure AI, or similar platforms)High attention to detail, with a service-oriented mindset and a passion for operational excellenceExpertise in Microsoft 365, Azure AD, Intune, and enterprise IT systemsProven experience managing technical support teams and working with 3rd party vendorsStrong understanding of IT service management (ITSM) principles and help desk best practicesExcellent communication and customer service skillsStrong analytical and problem-solving abilitiesExperience with SOC2 Type 2 compliance or other IT compliance and security best practicesCuriosity and enthusiasm for emerging AI technologies and their practical application in IT operationsCompany OverviewAdvantage Group helps businesses be better together. It was founded in 1987, and is headquartered in Toronto, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.advantagegroup.com/.