[Remote] Support Specialist, INDY

Note: The job is a remote job and is open to candidates in USA. VERSANT Media is a leading force in news, sports, and entertainment, known for its iconic and trusted brands. They are seeking a Support Specialist to join their Indy Cinema Support team, responsible for consulting on technology solutions for Partner Cinemas and providing elite customer service.ResponsibilitiesServe as a resource for customers by providing solutions to technical challengesDeliver exceptional customer service by working directly with cinema operators who use our proprietary softwareRemotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issuesResolve technical issues, which may include: Tablet configurations, Windows printing, Receipt printing, Bluetooth pairing, Resolving IP conflictsConsult with clients on best practices to maximize revenue and improve business efficiency using our softwareBuild and maintain strong relationships with clientsEscalate issues to the Support Manager and assist in implementing solutionsDocument all relevant information and investigation details in CRM casesDemonstrate initiative by suggesting product enhancements or improvements to internal processesSkillsTech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalitiesAbility to quickly learn new software and technologiesHigh energy, engaging personality, and patience with users across all technology skill levelsExperience may include any of the following: Technical background in a help desk environment requiring customer serviceEducation or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, or other relevant technical fieldsTechnical certifications is a plusBachelor's degree in Computer Science, IT, or a related fieldPrior experience with Cinema software is a plusExperience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systemsFamiliarity with Salesforce.comKnowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desiredAdvanced problem solving and analytical skillsBenefitsMedical, dental and vision insurance401(k)Paid leaveTuition reimbursementA variety of other discounts and perksCompany OverviewVersant Media is a media company that offers television and digital entertainment services. It was founded in 2004, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://versantmedia.com.



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