[Remote] Support Specialist

Note: The job is a remote job and is open to candidates in USA. Remine is a company focused on providing customer support for their web-based app. The Customer Support Specialist will serve as the first point of contact for customer inquiries, resolving issues and communicating customer feedback to improve products and processes. Responsibilities Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions Contribute towards the development of a strong team environment by upholding high work standards User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution Share feedback with the rest of the team and across the organization on possible ways to improve product and processes Skills Excellent written and verbal communication skills 1-2 years of experience in a customer-facing role A demonstrated desire for continuous learning and personal development A tech-savvy, analytical and process-oriented mindset A solid understanding of the real-estate industry space A strong sense of customer empathy The ability to multi-task and prioritize your workload Have experience as a real estate professional Have previous experience in a fast-paced tech startup environment Have experience with Zendesk Are comfortable working remotely Company Overview Place is a real estate technology platform providing technology and services to real estate agents. It was founded in 2019, and is headquartered in Bellingham, Washington, USA, with a workforce of 201-500 employees. Its website is