[Remote] Support Specialist

Note: The job is a remote job and is open to candidates in USA. Brex is an AI-powered spend platform that helps companies manage their spending with integrated solutions. As a Support Specialist, you will resolve customer inquiries and contribute to the overall customer experience, collaborating with various teams to ensure customer satisfaction. Responsibilities Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency Compose thoughtful, personalized responses for a variety of customer requests Triage incoming requests and spot trends in customer issues to flag for the rest of the team Identify, reproduce, and document bugs for the Engineering teams Make active contributions to help achieve team goals and successes Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation Skills This role is required to be located within the greater Vancouver area Passionate about customer support and about the role it plays in making a customer-centric team successful Ability to communicate technical problems in a clear and tactful way Strong verbal and written communication skills Empathy, diplomacy, tact, and poise under pressure when working through customer issues Comfort with and enthusiasm for using AI tools in a customer support environment Bachelor's degree FinTech experience Prior experience in a customer-facing role, ideally in a support function Experience with AI-powered customer service tools Currently hold or have recently held a Series 7 and/or 63 securities license Willingness to work overtime Benefits Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Company Overview Brex is a financial service and technology company that provides business credit cards and cash management accounts. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is