[Remote] Support Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the real estate technology space, providing web-based applications designed to support industry professionals. The Support Specialist role involves being the first point of contact for users, ensuring prompt and professional support while gathering user feedback to inform product development.ResponsibilitiesResolve issues related to logins, data, platform performance, and tool malfunctionsManage help requests via email, phone, and chat through to resolutionGuide users on platform features and maintain expert-level product knowledgeResearch and document complex technical issues for escalation to specialized teamsMaintain high work standards to support a strong team environmentShare customer feedback internally to suggest product and process improvementsSkills1-2 years of experience in a customer-facing roleExcellent written and verbal communication skillsTech-savvy, analytical, and process-oriented mindsetUnderstanding of the real estate industryStrong customer empathy and ability to multitask in a fast-paced environmentCommitment to continuous learning and personal developmentMust be able to work EST hoursExperience as a real estate professionalBackground in a fast-paced tech startup environmentFamiliarity with ZendeskComfort with remote workCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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