[Remote] Support Operations Specialist - US market

Note: The job is a remote job and is open to candidates in USA. Free2move is a mobility service provider that simplifies travel needs through its web/mobile platform. They are seeking a Support Operations Specialist focused on the US market to drive the adoption of their SaaS platform among US car dealerships and rental agencies, ensuring a smooth onboarding experience and providing expert support.ResponsibilitiesDesign and manage the complete integration journey for new US partnersAdapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus)Ensure perfect technical account configurations to eliminate any operational frictionCreate and host engaging webinars and training sessions to boost platform usageAnalyze partner KPIs and proactively provide customized action plans and recommendationsIdentify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both our partners and Free2moveAct as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clientsCoordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teamsTranslate field feedback into concrete feature recommendations for our Product RoadmapMaximize the automation of recurring support and onboarding workflowsLeverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsivenessSkills5+ years of experience in Customer Success, SaaS Implementation, or OperationsOutstanding pedagogical and communication skills (ease with hosting webinars)Strong commercial mindset (upsell fiber)Experience in workflow automation toolsGenuine appetite for leveraging AINative or perfectly bilingual in English (US market focus)Spanish is a strong plusBenefitsA start-up spirit supported by a large GroupThe opportunity to revolutionize the uses of mobility with us!A neat integration to start wellLots of possibilities for developmentCollaboration with multidisciplinary and international teamsInternational projects to perfect your background!An attractive salaryAn access to our E-Learning platform : for the development of languages and other skillsNo-meetings days to boost your efficiency!Company OverviewFree2move is a global mobility provider offering a complete and unique ecosystem to its individual and business customers. It was founded in 2016, and is headquartered in Paris, Île-de-France, FR, with a workforce of 201-500 employees. Its website is https://www.free2move.com/en-US/.