[Remote] Support Engineer

Note: The job is a remote job and is open to candidates in USA. Stainless is a fast-growing tech startup building the future of APIs, serving clients like OpenAI and Cloudflare. The Support Engineer will work closely with clients to enhance their developer experience and improve products by committing high-quality code and engaging with developers.ResponsibilitiesCommit high-quality code both within Stainless and to our customers’ public SDKsExplain the power and capabilities of Stainless’ products to all customers interacting with StainlessBe on the frontline, answering questions from existing users like Anthropic, OpenAI, Cloudflare and moreHelping sell to potential users by giving demos of StainlessWriting great public documentation showing how to use StainlessWork directly with developers to improve their APIs, SDKs, and technological directionBuild internal and external tooling that solves novel and challenging problemsAct as the voice of, and advocate for, our customers within the companyWork as a partner with product engineers to design and refine what Stainless builds nextForward customer feedback directly to Stainless engineersWork on a deeply experienced, distributed teamSkillsGreat attention to detail and craft: trailing commas, undocumented code, flaky testsExperience building context in new technical areas, whether they be new programming languages or paradigmsExperience communicating technical concepts to a range of developers, from the junior to the expertAbility to connect with and help new users: learning their needs and coming up with creative solutions to solve themLove using and/or crafting a great productExtreme detail-orientation in articulating paper cuts and finding every possible corner of polishPolyglot experienceExperience building and consuming APIs and/or SDKs whether they be REST, GraphQL, gRPC or beyondExperience building and/or maintaining a popular open-source projectBenefitsGreat healthcare coverage options (e.g., fully covered platinum plans)Paid commuter benefits & similarPaid team lunch/meals during workdaysFlexible PTO plus 3 weeks of company-wide vacation a year (2 weeks in December, 1 week at the end of the summer)Flexible WFH and 1 month fully remote per year ("remote February")Company OverviewStainless is a company that specializes in generating software development kits for APIs. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.stainless.com.Company H1B SponsorshipStainless has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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