[Remote] Supervisor, Customer Service

Note: The job is a remote job and is open to candidates in USA. Ameritas is an insurance, financial services, and employee benefits provider dedicated to fulfilling life. The Supervisor, Customer Service position involves managing day-to-day service operations, supervising associates, and ensuring performance standards are met while implementing best practices for customer retention.ResponsibilitiesResponsible for the day-to-day management of associatesLeads a high performing team through recruitment, development, engagement, and performance managementProvides guidance to resolve escalated issues or concernsEnsures adherence to regulations, policies, and proceduresRecommends innovative programs or processes to achieve resultsMonitors daily operational activities and provides direction in order to meet service goalsMeasures associate productivity and performance metricsSkillsBachelor's degree or equivalent experience is required3-5 years of related experience is required0-2 years of supervisory experience is requiredGeneral knowledge of securities industry is preferredSIE preferred, but not requiredBenefits401(k) Retirement Plan with company match and quarterly contribution.Tuition Reimbursement and Assistance.Incentive Program Bonuses.Competitive Pay.Flexible Hybrid work.Thrive Days - Personal time off.Paid time off (PTO).Health Benefits: Medical, Dental, Vision.Health Savings Account (HSA) with employer contribution.Well-being programs with financial rewards.Employee assistance program (EAP).Professional development programs.Leadership development programs.Employee resource groups.StrengthsFinder Program.Matching donations program.Paid volunteer time– 8 hours per month.Generous paid maternity leave and paternity leave.Fertility, surrogacy, and adoption assistance.Backup child, elder and pet care support.Company OverviewYou may know Ameritas as an insurance, employee benefits and financial services company, but we’re in the business of fulfilling life. It was founded in 1887, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is http://www.ameritas.com.