[Remote] Summer  Intern – UX/Product Management -

Note: The job is a remote job and is open to candidates in USA. Allstate Identity Protection is a part of The Allstate Corporation, focused on offering innovative protection against digital fraud. The summer intern in Product Operations will assist in optimizing processes and supporting product managers and UX designers in building identity security products efficiently.ResponsibilitiesDevelop and streamline product development processes to improve efficiencyStandardize documentation, workflows, and best practices for product and UX teamsCollect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.)Support PM and UX teams with data-driven insights for decision-makingMaintain dashboards to track key product and user experience metricsDocument and formalize user feedback loops from customer support, sales, and marketingObserve user testing sessions and assist UX designers in research synthesisEnsure customer insights are documented and shared across teamsManage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid SparkMaintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in ZendeskCreate and manage templates for product specs, UX research reports, and competitive analysisUpdate subscriber facing FAQ updates to include recent product enhancement detailsCompetitive feature and design intelligenceDocument workflows for the AIP software development lifecycleData dashboards to track objectives and key results for all GTM 27 initiativesUpdate and maintain the AIP Survey Confluence InventoryParticipate in all product team meetingsDocument intake protocol to support commercial requests for Reprise demosUpdate product catalog to include features descriptionsDevelop product team onboarding objectivesCreate low-fidelity wireframes to visualize product ideas and conceptsSupport UX designers in building interactive prototypes in tools like FigmaAssist in documenting design iterations and feedback from stakeholdersMaintain documentation of product specs, user journeys, and personasAssist in preparing presentations and reports for product team updatesOrganize product and UX documentation in tools like ConfluenceConduct competitive analysis to compare features, user flows, and design patternsResearch UX trends, industry standards, and best practices in identity protectionSummarize findings and present insights to the teamSkillsCurrent enrollment in a Bachelor's or Master's program; preferably a rising junior or seniorThis role is ideal for someone passionate about technology, user experience, and growth strategiesAn interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the fieldAn interest in designing intuitive user experiences and simplifying complex workflowsStrong analytical skills with the ability to interpret data and inform product decisionsInterest in growth strategies, A/B testing, and product-led growthExcellent communication and collaboration skillsA proactive mindset with a willingness to learn and contribute to a fast-paced environmentBenefitsAllstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.Company OverviewAt Allstate Identity Protection, we empower consumers to safely embrace technology, knowing their personal information is in good hands. It was founded in undefined, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 201-500 employees. Its website is https://www.allstateidentityprotection.com.