[Remote] Student Loan Customer Service - Remote in Augusta, GA

Note: The job is a remote job and is open to candidates in USA. Transworld is seeking a Remote Customer Service Representative to join their team, offering a rewarding career in customer service. The role involves providing quality customer service, answering calls, and assisting customers with their loan inquiries and account updates.ResponsibilitiesProvide quality customer service and accurate information to callersAnswer incoming calls and respond to customer questions and requestsMake outbound calls to follow up with customers to clarify information or provide account updatesAddress and resolve basic account questions by researching account details and making account edits per customer requestCompile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loansRevise and update account information such as demographics, enrollment status, repayment plans, and deferments/forbearances in accordance with the customer’s request and company policies and proceduresDocument in the system the details of the contact with or action performed for a customer. This can be phone contact, email, chat or a written requestSend proper documents and/or system-generated communications to borrowers, schools, institutions, or other parties based on requestsSkillsHigh school diploma or equivalentMust be able to communicate effectively using a variety of methods including telephone, email, chat and written communicationAbility to understand activity on loans, including but not limited to; accruing interest, deferment and forbearance, or the timing of payment postingAbility to work effectively in a team environmentAbility to use information systems and softwareAbility to learn and understand the student lending industryAbility to learn and understand internal and external borrower information systemsAbility to learn and apply appropriate Federal, Commonwealth or departmental procedures in order to provide effective customer serviceBroadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Speed Test Results: 25 mbps download, 20 mbps uploadPrior call center or customer service experience preferredEquivalent combination of training and experienceBenefitsWork from homePaid trainingTeam-oriented work environmentGrowth opportunityComprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!Company OverviewTransworld Group of Companies was established in 1977 by its Founder Chairman Mr. R. Sivaswamy, as a shipping company Mumbai. It was founded in 1977, and is headquartered in Mumbai, Maharashtra, IND, with a workforce of 1001-5000 employees. Its website is https://www.transworld.com/.