[Remote] Strategy & Operations Manager, Revenue Operations

Note: The job is a remote job and is open to candidates in USA. EvenUp is on a mission to close the justice gap using technology and AI. They are seeking a Strategy & Operations Manager to help scale the operational engine behind EvenUp’s Customer Success organization, focusing on improving systems, processes, and insights to enhance customer outcomes.ResponsibilitiesPartner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growthDevelop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoptionLead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and DataOwn and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI toolsWrite and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvementsDrive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instructionIdentify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scaleSkills4+ years of professional experience, including: 2+ years in management consulting, investment banking, private equity, or a similarly rigorous analytical environment2+ years in strategy, operations, RevOps, customer success operations, business operations, or a related role at a high-growth technology companyExperience driving cross-functional initiatives from problem definition through execution, with a track record of delivering measurable business impactStrong analytical and quantitative skills, including experience using data to inform operational decisions and business strategyDemonstrated ability to build scalable processes, operating cadences, and reporting frameworks in fast-paced environmentsExperience partnering with senior leaders and influencing stakeholders across Sales, Customer Success, Finance, Product, and OperationsExceptional communication skills, with the ability to synthesize complex problems into clear recommendations and action plansHighly organized and detail-oriented, with a bias toward ownership and executionComfortable navigating ambiguity and tackling a broad range of strategic and operational challengesAdvanced proficiency with spreadsheets and business intelligence tools; familiarity with SQL and modern AI toolsExperience supporting or working closely with Revenue Operations, Customer Success Operations, Sales Operations, or related GTM functionsBenefitsChoice of medical, dental, and vision insurance plans for you and your family.Additional insurance coverage options for life, accident, or critical illness.Flexible paid time off, sick leave, short-term and long-term disability.10 US observed holidays, and Canadian statutory holidays by province.A home office stipend.401(k) for US-based employees and RRSP for Canada-based employees.Paid parental leave.A local in-person meet-up program.Hubs in San Francisco and Toronto.Please note the above benefits & perks are for full-time employeesCompany OverviewEvenUp is a legal tech company developing AI software that automates the preparation of legal demand packages for personal injury cases. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.evenuplaw.com.