[Remote] Strategic Program Manager, PMO

Note: The job is a remote job and is open to candidates in USA. Alkami Technology is a digital sales and service platform provider for U.S. banks and credit unions. The Strategic Program Manager, PMO is responsible for leading complex PMO governance initiatives and operational transformation programs, applying expertise in program governance and process modernization to solve business challenges and improve delivery effectiveness.ResponsibilitiesLead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG ServicesEstablish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistencyDrive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teamsLead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practicesEvaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectivesFacilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategiesInfluence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the divisionDevelop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators that support decision-making and organizational oversightLead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experienceCoordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functionsAdvise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectivenessGuide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectivesBuild relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiativesMentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement approachesContribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that improve consistency, adoption, and delivery maturitySkillsAdvanced experience leading complex PMO governance initiatives and operational transformation programsStrong knowledge of implementation methodologies, governance frameworks, and organizational change management practicesAbility to evaluate complex operational challenges and develop scalable solutions with broad organizational impactExperience influencing stakeholders across multiple business functions and levels of the organizationStrong executive communication, facilitation, and stakeholder management skillsExperience developing operational reporting frameworks, performance metrics, and governance visibility toolsAbility to lead process modernization, workflow optimization, and automation initiatives independentlyExperience working with project management and collaboration platforms such as Jira, Confluence, Smartsheet, or similar toolsExperience supporting fintech, SaaS, or digital banking operational organizationsExperience implementing AI-enabled productivity tools, workflow automation solutions, or operational modernization initiativesKnowledge of portfolio governance, operational excellence, or enterprise process improvement methodologiesRelevant certifications such as PMP, PgMP, PMI-ACP, Prosci, Lean, or Six SigmaExperience facilitating enterprise-scale change management or transformation initiativesExperience mentoring project managers, PMO professionals, or cross-functional program teamsBenefitsRemote-first environmentUnlimited paid time off401(k) with employer matchCompany OverviewAlkami Technology provides cloud-based digital banking solutions for credit unions and banks. It was founded in 2009, and is headquartered in Plano, Texas, USA, with a workforce of 501-1000 employees. Its website is http://www.alkami.com.