[Remote] Strategic Program Manager II - Remote

Note: The job is a remote job and is open to candidates in USA. CSAA Insurance Group, a AAA insurer, is seeking a highly experienced Strategic Program Manager II to lead complex, cross-functional initiatives across multiple teams and business functions. The role requires strong executive communication and operational discipline, focusing on managing programs that drive alignment and achieve organizational goals.ResponsibilitiesLead complex, cross-functional programs with high business impactOwn planning, governance, risk management, stake-holder alignment, and execution trackingPartner with senior leaders to translate strategy into actionable programsLead and manage program activities to ensure timely and successful completion, providing strategic direction and oversight. Establish operational objectives and work plans and delegate assignments as appropriateDevelop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals. Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining resultsOversee the execution of multiple complex projects, ensuring they are aligned with program goals and objectives. Manage interdependencies and integration across projects, ensuring seamless coordination and deliveryCreate scalable mechanisms, templates, rhythms, and operating models for program executionCommunicate clearly with executives, business owners, and technical teamsEstablish and monitor key performance indicators to measure program success. Use these metrics to drive performance improvements and ensure program objectives are met. Regularly review and adjust critical metrics to align with evolving program goalsImplement quality assurance processes to ensure that project deliverables meet the required standards and specificationsCapture and share lessons learned and best-practices across projects to promote continuous improvement and knowledge sharing within the organization. Establish a knowledge repository for future referenceAddress and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success. Implement conflict resolution strategies to maintain a collaborative work environmentDevelop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities. Ensure transparency and accountability in program reportingEncourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes. Foster a culture of continuous improvement and innovationProvide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed. Mentor and guide junior program managers to build a strong talent pipelineServe as a thought-leader in program management, contributing to the development of best-practices and standards with the COE and portfolio management officeAs appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization. Negotiate contracts and manage vendor performanceIdentify and manage program risks, interdependencies, and develop and implement mitigation strategies. Monitor the status of risks throughout the program and inform key audiences. Conduct regular risk assessments and update risk management plansManage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals. Monitor financial performance and make necessary adjustments. Ensure adherence to budgets and financial targetsPartners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readinessSkills10+ years project management principles and methodologies obtained by assisting/coordinating mid-scale projects10+ years Program/Project delivery experienceExperience in personal lines insurance required, with specific exposure to auto and homeowners lines of businessBachelor's degree in related area or an equivalent combination of education and experiencePMP/PMI certification or equivalent experience as a program manager for 5+yearsExperience leading large, ambiguous, cross-functional programsDemonstrated ability to influence senior stakeholdersStrong executive communication and decision-framing skillsExperience improving program management practices or operating mechanismsAbility to mentor peers or lead through influenceStrong judgment, ownership, and comfort operating independentlyExperience managing competing priorities across multiple teams or portfoliosAdvanced organizational and multitasking skillsAdvanced analytical and critical thinking abilitiesAbility to manage medium to large programs with moderate complexityProficiency in stakeholder management and executive reportingAdvanced proficiency in Microsoft Excel, with the ability to build, maintain, and analyze complex spreadsheets and reportsIntermediate proficiency in Smartsheet, including sheet maintenance, task tracking, basic automation, and dashboard/report supportProficiency in managing cross-functional teams and resourcesStrong financial acumen and budget management skillsWorking to intermediate proficiency in Jira, including creating and updating issues, managing tickets, tracking project status, using boards, and generating basic reportsActively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)Demonstrates a company ownership mentality, thinking beyond boundaries of their own areaTravels as needed for role, including divisional / team meetings and other in-person meetingsFulfills business needs, which may include investing extra time, helping other teams, etcBenefitsAnnual bonus eligibility for most roles401(k) with a company matchFlexible WorkplaceHome-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA officesReasonable accommodations to qualified applicants and employees with disabilities or other limitationsCompany-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible payCompany OverviewCSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. It was founded in 1914, and is headquartered in Walnut Creek, California, USA, with a workforce of 1001-5000 employees. Its website is https://csaa-insurance.aaa.com.