[Remote] Strategic Customer Success Manager (PST)

Note: The job is a remote job and is open to candidates in USA. Hyperproof is a company focused on risk and compliance management, and they are seeking a Strategic Customer Success Manager to join their Customer Success team. The role involves acting as the main point of contact for customers, ensuring value delivery, and managing long-term relationships while advocating for customer needs internally.ResponsibilitiesYou’ll be the main point of contact, owning the customer relationship, and serving as the customer’s primary escalation path to mitigate and resolve customer issuesYou’ll move the customer along the defined customer journey, helping deliver, measure and manage value outcomesYou'll develop tactics, objectives and key results, activities, and milestones to deliver success, and drive that within the portfolioYou'll Work alongside account management to ensure upsell opportunities are identified, prioritized, supported, and wonYou'll partner with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand our product roadmap in the context of our customer’s needsYou'll elevate customer behavior, business needs, risks, blockers, and successes internally in partnership with Customer Success leadershipSkills5+ years of experiencing delivering success to end using customers in a SaaS/Technology environmentExperience in operating with significant autonomy in complex and ambiguous situationsBachelor's Degree preferredBonus: Familiarity with InfoSec/Regulatory complianceBenefitsAnnual compensation reviews + equityUnlimited PTO: strongly encouraged to unplug and rechargeHealth: coverage for medical, dental, and vision - employee and dependents401K, which vests immediately, complete with a 4% company match12 weeks of Parental leave and 1 year free diapers and wipes with HonestAnnual company in-person events and quarterly in-person connects$500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.$100 quarterlypaid wellness stipendPet insurance discountSlack channel notifications turn off after 5 pm based on your time zoneTwo Hypercharge weeks of rest where we close company-wide (July & Dec)Company OverviewHyperproof is a cloud-based compliance operations software that collects evidence automatically and manages a compliance program. It was founded in 2018, and is headquartered in Bellevue, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.hyperproof.io.