[Remote] Strategic Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. BenchPrep is dedicated to revolutionizing learning through advanced technology and flexible learning experiences. The Strategic Customer Success Manager will manage customer accounts, focusing on renewals, upsell opportunities, and building strong relationships with executive stakeholders to ensure long-term business success.ResponsibilitiesManage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR)Identify and close upsell opportunitiesBuild and maintain relationships with executive-level stakeholders, acting as a trusted advisor for strategic decision-makingConduct QBRs and milestone reviews to align customer goals with BenchPrep’s offeringsProactively anticipate customer needs and ensure alignment with their long-term business objectivesPartner with Customer Success Managers and Solutions Engineers to address customer needsProvide feedback to internal teams on product enhancements and strategic opportunitiesSkills7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical productsStrong ability to build relationships with C-level executives and decision-makersExceptional communication and negotiation skills, with a focus on contracts and renewalsStrategic thinker with a track record of achieving growth targetsExcellent time management, organizational, and prioritization skillsA passion for driving customer success and aligning business goalsBenefitsMedical insurance covering 80% of premiums for you and your dependents.Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits.401(K) Safe Harbor Non-Elective 3% ContributionFlex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break + a generous company holiday calendarAnnual Learning Stipend of $1,200Parental Leave$500 towards workstation setup upon hire, and a monthly stipend for other expenses after thatCompany OverviewBenchPrep offers a learner success platform to improve engagement and outcomes for learners. It was founded in 2010, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is http://www.benchprep.com.