[Remote] Strategic Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Dataiku is the Platform for AI Success, providing an enterprise orchestration layer for building, deploying, and governing AI. The Strategic Customer Success Manager is responsible for managing a portfolio of large enterprise accounts, ensuring customer satisfaction and product adoption while collaborating with various teams to exceed expectations.ResponsibilitiesActively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technologyGains an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product and ServicesHelp clients translate the business use cases they’re trying to crack into data science solutions and works with the customers to provide value assessments around the use cases and efficiency improvementsProvides guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being workedImplements customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfactionLeverages customer health analytics to identify customer expansion opportunities and downsell and churn risksCollaborates with Dataiku’s Sales team to ensure successful renewals and to expand customer relationshipsSkillsAt least 7-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data scienceStrong verbal/written communication & presentation skills; extraordinary listening skillsStrong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curveMust be currently based on the East Coast (Northeastern location preferred)Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts, and ITBenefitsCommission or other variable compensation through Dataiku's incentive compensation programStock optionsMedical, dental, and vision plansFlexible spending accountsPre-tax commuter benefitsA 401k company matchPaid vacations and sick leavePaid parental leaveEmployer paid disability coverageAdditional health and wellbeing perks and benefitsCompany OverviewDataiku operates as an enterprise artificial intelligence and machine-learning platform. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.dataiku.com.Company H1B SponsorshipDataiku has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 1 in 2024, 2 in 2023, 3 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.