[Remote] Strategic Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. SimplePractice is a company dedicated to improving access to quality care for health and wellness clinicians through innovative software solutions. They are seeking a Strategic Customer Success Manager to partner with their largest customers, focusing on executive alignment, strategic planning, and ensuring long-term success and retention.ResponsibilitiesOwn Strategic Customer PartnershipsServe as the primary strategic partner for the company’s most valuable customersBuild and sustain trusted relationships across executive, clinical, operational, and financial stakeholdersServe as the primary strategic partner for the company’s most valuable customersDevelop and execute multi-quarter account strategies aligned to executive-level business objectivesMap and navigate complex stakeholder ecosystems to drive alignment and influence decision-makingDevelop a deep understanding of customer business objectives, success metrics, and organizational complexityIdentify growth, retention, and risk signals across enterprise customer environmentsProactively manage renewal exposure and lead enterprise-level risk mitigation effortsDrive Enterprise-Scale OutcomesArchitect and operationalize multi-quarter success strategies aligned to executive business prioritiesLead executive business reviews (EBRs) and facilitate forward-looking strategic planning with senior stakeholdersInfluence enterprise-wide adoption, change management, and scaling strategies across complex organizationsAnticipate and mitigate enterprise-level risk, renewal exposure, and competitive threatsInternal Leadership & Customer AdvocacyAct as the voice of strategic customers internallyInfluence product direction, roadmap prioritization, and cross-functional initiativesPartner with senior leaders to align enterprise customer needs with company strategyOperational ExcellenceMaintain detailed documentation on customer goals, risks, and outcomesBalance retention objectives with long-term partnership health across complex enterprise accountsContinuously improve enterprise success processes and frameworksSkills6+ years of experience in Customer Success or Account Management managing enterprise or strategic accountsDeep experience in health tech, EHRs, insurance or healthcare SaaSExperience working with technology platforms Notion, Slack, Gong and ChurnZero or similarProven executive presence and ability to influence senior stakeholdersExperience managing complex, multi-location or multi-stakeholder organizationsStrong strategic thinking, judgment, and autonomyYou're highly empathetic, patient, and really love helping peopleYou have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational toneYou're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as neededA plus if you have past experience working with Zendesk or in SAAS companiesBenefitsMedical, dental, vision, life & disability insurance401(k) plan with company matchFlexible Time Off (FTO), wellbeing days, paid holidays, and summer FridaysMental health resourcesPaid parental leave & Backup CareTuition reimbursementEmployee Resource Groups (ERGs)Company OverviewCloud-based Practice Management Software for Health Professionals. It was founded in 2012, and is headquartered in Santa Monica, California, USA, with a workforce of 501-1000 employees. Its website is http://www.simplepractice.com.