[Remote] Strategic Accounts Manager

Note: The job is a remote job and is open to candidates in USA. Campspot is a company focused on creating meaningful camping experiences for everyone. They are seeking a Strategic Accounts Manager to own high-value park relationships, drive net revenue retention and expansion, and ensure customers derive maximum value from the platform.ResponsibilitiesOwn Net Revenue Retention (NRR) across your strategic bookProactively identify and close expansion opportunities: Booking Fee adoption, new product upsells, and new property additions within existing groupsConduct Quarterly Business Reviews (QBRs) and Annual Business Reviews tied to each park's specific revenue and operational goalsBuild and execute account growth plans for your highest-value relationshipsServe as the primary point of contact for strategic customers — multi-park groups and high-value individual propertiesMeet monthly SLA cadence: meaningful conversations and QBRsTravel monthly to meet key customers in person, building the kind of trust that doesn't happen over ZoomDevelop and maintain strong relationships with multiple stakeholders at each accountPartner with Implementation when strategic accounts bring on new properties, coordinating handoffs and ensuring smooth go-livesParticipate in post-live early success calls to confirm users are set up correctly and adoption is on trackMonitor account health signals in HubSpot: usage trends, SLA adherence, NPS, churn risk indicatorsPrepare and present data-driven account performance reports for customers and internal stakeholdersUse platform data to proactively surface insights, risks, and growth opportunities before customers askCollaborate with Support, Implementation, and Product to resolve customer issues quickly and advocate for features that matter to your accountsPartner with the Partnerships & Business Development team on high-visibility strategic accounts as neededSkills3+ years in an Account Management, Customer Success, or Account Executive role with clear ownership of revenue outcomes (retention, expansion, or quota)Demonstrated experience managing a tiered book of business — you've prioritized high-touch vs. lower-touch accounts and can explain howTrack record of driving expansion revenue through upsell, cross-sell, or new product adoption — not just renewing what's already thereProficiency in HubSpot or a comparable CRM; you use it to manage activity, track health, and pull meaningful reportsStrong QBR and executive communication skills — you've run data-driven business reviews with business owners or senior leadersWillingness and ability to travel monthly for in-person customer meetingsSelf-starter who operates with urgency and builds structure in ambiguous environmentsExperience in outdoor hospitality, campground management, or adjacent industries (hospitality tech, leisure, venue management)Vertical SaaS background — you understand long onboarding cycles, high switching costs, and owner-operator dynamicsFamiliarity with seasonal business models and the revenue patterns that come with themBenefitsBonus eligible - quarterly bonus up to 25% of base salaryCompetitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates401(k) plan with employer matchFlexible time off - use it as you need itEmployee camping credit to encourage getting outdoors and experiencing our product!Company OverviewCampspot is the leading platform for finding and booking campgrounds and RV parks It was founded in 2015, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://www.campspot.com.