[Remote] Strategic Accounts Executive

Note: The job is a remote job and is open to candidates in USA. AlphaStaffHCM is seeking a Strategic Account Executive to drive strategic account management for their assigned book of clients. This role serves as the primary point of contact for key accounts, ensuring alignment of HCM strategy and business expansion efforts while addressing complex operational challenges. The Strategic Account Executive will build strong relationships with executive stakeholders and manage HCM strategy development to support client needs.ResponsibilitiesServe as the strategic point of contact for Top 50/assigned accounts, building strong relationships with executive stakeholders and high‑level decision-makersOwn relationship with the client’s senior and executive leadership- owning ongoing meeting cadenceManage HCM strategy development, ensuring solutions support and workforce planningWork side‑by‑side with clients and internal SME teams to develop actionable strategies with measurable outcomesEngage internal SME teams to deliver specialized HCM solutions, ensuring timely, accurate, and proactive responses, implementations, and outcomesTrack and document all open key client and internal action items through resolution, ensuring accountability and follow-throughAct as an escalation point to Top 75 clients to identify opportunities to optimize clients’ talent, services, workflows, and build credibility when delivering solutions and guidanceTranslate key client needs and challenges into strategic project plans aligned to the client’s goals and prioritiesMaintain key client roadmaps to track initiatives, milestones, and outcomesHelp identify key attrition indicators and minimize retention risksResponsible for documenting client interactions by preparing detailed recaps and key takeaways and following up with clients and internal stakeholders as neededIdentify and communicate client trends, risks, hot topics, and opportunities with SLT/ELTProvide strategic guidance, including Payroll, Benefits, Tax, WC, Compliance, Unemployment, and other foundational areas relevant to the book of businessProactively identify client/internal gaps or risks before they become actual issuesEngage in business reviews and own post-meeting tracking progress against business and people goalsRecognize and pursue upselling opportunities for all products by aligning solutions to client needsFacilitate regular executive‑level interactions to evaluate HCM initiatives, address challenges, and refine strategic approachesSkillsBachelor's degree in business, Human Resources, or related field7+ years of experience in strategic account management, client relationship management, or HCM servicesStrong knowledge of operations, HR, Payroll, Benefits, and Compliance within a PEO or HCM environmentProven ability to influence executive stakeholders and drive strategic initiativesClient relationship building with key stakeholders and executivesExceptional communication, presentation, and interpersonal skillsAbility to manage multiple priorities, meet deadlines, and achieve resultsVast knowledge of technology programs, tools, and basic key functionalitiesStrong expertise in key HR areas—such as training and development, compensation, and performance managementMBABenefitsMedical Insurance: More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan).Dental & Vision CoverageLong‑Term Disability: 100% employer‑paidSupplemental Insurance OptionsHSA & FSA Eligibility:Includes a $1,000 employer HSA contribution for eligible plansPet InsuranceLegal Discount Plan401(k) plan with company contributionA year‑round wellness event calendarWellness challengesEmployee Assistance Program (EAP) for confidential supportEmployee discount programA culture that encourages balance and personal wellnessGenerous PTOPaid holidaysFloating holidayVolunteer time off, empowering you to give backCompany OverviewEverything Workforce. Follow us for regular updates on business tips, latest HR news, helpful videos and free webinars. It was founded in 1997, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 51-200 employees. Its website is http://www.alphastaff.com.