[Remote] Strategic Account Manager - US

Note: The job is a remote job and is open to candidates in USA. Fingerprint empowers developers to stop online fraud at the source. The Strategic Account Manager (SAM) is responsible for the commercial success and growth of Fingerprint’s strategic customers, focusing on renewals, expansions, and developing multi-year account strategies.ResponsibilitiesOwn the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiationsDevelop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value propositionDrive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motionsEnsure on-time, predictable renewals with clear forecasting and risk mitigationIdentify and qualify new expansion opportunities across products, features, teams, regions, and use casesPartner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversationsBuild and maintain a healthy, accurate expansion pipeline for assigned accountsLead executive-level discussions tied to ROI, business outcomes, and strategic alignmentBuild trusted relationships with senior decision-makers and economic buyers within each accountMulti-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverageAct as a senior point of escalation for commercial and relationship-driven issuesRepresent the customer internally and advocate for their needs across Product, Engineering, and LeadershipEnsure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecyclePartner closely with: Strategic CSMs (value realization, adoption, outcomes), Strategic CSEs (technical depth, integrations, architecture), Account Executives (territory alignment, expansion strategy), Product (feedback, roadmap alignment, betas), Marketing (case studies, customer quotes, joint marketing opportunities)Own renewal and expansion forecasting for assigned accountsMaintain high pipeline accuracy and visibility in SFDCTrack and report on key commercial metrics, risks, and opportunitiesSkills7-10+ years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaSProven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groupsStrong track record of renewals, expansions, and long-term account growthExperience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data)Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and ZoomCompany OverviewThe highest accuracy device identity platform for high-scale applications It was founded in 2019, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://fingerprint.com.