[Remote] Strategic Account Manager (Richmond)

Note: The job is a remote job and is open to candidates in USA. DSA Doors is a U.S.-based door manufacturer with a growing national presence. They are seeking a Strategic Account Manager who excels in building relationships and managing key accounts to foster long-term growth. The role involves maintaining a consistent presence with customers through site visits, calls, and business reviews, while collaborating with internal teams to meet customer needs.ResponsibilitiesYou'll own a defined market and portfolio of key accounts and be the primary point of contactThat means maintaining a consistent presence through site visits, scheduled calls, and regular business reviews — not just when something goes wrongYou'll build strong working relationships across your market, develop a clear understanding of each customer’s business, identify opportunities for growth, and help ensure their needs are translated into action internallyYou'll work closely with operations, customer service, and supply chain to keep communication clear, solve problems effectively, and deliver a high level of supportYou’ll also be expected to stay organized and bring structure to the way you manage follow-up, priorities, and next stepsSkills5+ years in account management or B2B sales, ideally in building materials, manufacturing or a related environmentA track record of building trusted relationships that lead to growth and retentionComfort with regular travel and a genuine preference for face-to-face customer interactionStrong communication skills, including the ability to listen well, lead productive customer conversations, and clearly relay feedback clearly to internal teamsStrong organizational skills and the ability enough to manage multiple priorities without losing momentumDiscipline in CRM systems and proficiency in Microsoft OfficeCompany OverviewDSA Doors manufactures over thirty collections of standard and custom exterior wood doors for a network of dealers all over the country. It was founded in 2002, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 51-200 employees. Its website is https://www.dsadoors.com.