[Remote] Strategic Account Manager - (Pharma as Client)

Note: The job is a remote job and is open to candidates in USA. AssistRx is a company focused on enhancing pharmaceutical solutions, and they are seeking a Strategic Account Manager to manage and grow relationships with pharmaceutical manufacturers and brand teams. This role involves serving as a strategic partner to clients, ensuring they gain maximum value from AssistRx solutions while overseeing program performance and client satisfaction.ResponsibilitiesServe as the primary relationship owner for assigned pharmaceutical brands, building trust with Associate Directors, Directors, and commercial leadersDevelop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIsLead regular business reviews, service quality calls, and performance discussions to ensure alignment and value deliveryAct as a strategic advisor to clients by presenting recommendations, operational improvements, workflow optimizations, and innovative solutionsMonitor overall program health and performance—including patient access metrics, case management trends, and operational KPIsPartner closely with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation to escalate and resolve issuesOversee the coordination and successful delivery of all contracted services, ensuring high-quality, compliant executionTrack milestones, maintain project plans, and ensure all parties remain aligned on scope, timelines, and expectationsIdentify opportunities to expand service offerings or introduce new AssistRx capabilities that enhance brand performancePartner with Sales, Product, and Leadership to deliver compelling recommendations and business casesResearch challenges and propose high-level solutions that improve speed-to-therapy, adherence, and product adoptionServe as the central point of communication for all client updates, escalations, and deliverablesPresent insights, data, and product enhancements in a clear and compelling manner to multiple stakeholder levelsEnsure all internal teams are fully informed of client priorities, program changes, and action itemsSupport quarterly business reviews (QBRs), annual POA meetings, launch planning, and travel to client sites as neededSkillsBachelor's degree in business, life sciences, healthcare, or equivalent experience3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutionsExperience partnering directly with Pharmaceutical Brand TeamsStrong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operationsHigh comfort working with technical platforms, data dashboards, and digital patient access solutionsExceptional communication skills—verbal, written, presentation, and executive presenceStrong analytical ability to identify issues, interpret data, and develop actionable insightsExperience managing enterprise clients in a SaaS, technology-enabled services, or patient support environmentBackground supporting specialty medication launches, access programs, or case management operationsProject management or PMP certificationProficiency with CRM platforms, reporting tools, or customer engagement systemsAbility to navigate matrixed organizations and influence cross-functional internal and external stakeholdersCompany OverviewAssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel. It was founded in 2009, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://assistrx.com.