[Remote] Strategic Account Manager, eCommerce

Note: The job is a remote job and is open to candidates in USA. Revision Skincare® is seeking a Strategic Account Manager for Ecommerce to develop and manage their ecommerce and online retail partnerships. This role involves driving profitable digital growth through joint business planning, promotional execution, and cross-functional collaboration, while ensuring alignment on shared growth goals with digital partners.ResponsibilitiesServe as the primary relationship owner and trusted business partner for assigned ecommerce and online retail accountsDevelop a deep understanding of each account’s digital growth objectives, promotional strategy, merchandising priorities, and operating modelCreate and execute annual Joint Business Plans that align account goals with Revision Skincare’s ecommerce and commercial prioritiesIdentify opportunities to expand assortment, improve product visibility, increase conversion, and accelerate online sales growthBuild strong working relationships with ecommerce merchants, category managers, digital merchandising teams, and key decision-makersDeliver annual sales, revenue, margin, and growth objectives across assigned ecommerce accountsDevelop account-specific growth strategies, promotional calendars, pricing recommendations, and digital business initiativesIdentify opportunities across marketplaces, seasonal programs, and customer expansion opportunitiesDrive successful adoption of new product launches, online campaigns, and strategic initiativesMonitor account performance and implement corrective action plans to improve traffic, conversion, and profitabilityLead execution of key ecommerce initiatives, including: Promotional campaigns and online events, Product launches and assortment expansion, Digital shelf optimization, including content, imagery, and discoverability, Retail media and campaign support, Business reviews and performance recaps, Conversion and growth initiativesCoordinate cross-functional resources to ensure seamless execution of ecommerce commitmentsEnsure all account activities align with annual business plans, brand standards, and growth objectivesManage customer communications and serve as escalation point for digital, operational, and business issuesPartner closely with marketing, digital commerce, sales, and education teams to align account strategies and online executionGather customer insights, shopper behavior trends, and competitive intelligence to strengthen account planningCommunicate ecommerce priorities, promotional plans, launch timing, and business objectives across internal stakeholdersSupport internal teams in maximizing account opportunities through aligned content, campaigns, and operational readinessCollaborate with marketing and content teams to support online merchandising, brand storytelling, and promotional strategiesSupport planning and execution of digital campaigns, online education initiatives, product features, and promotional eventsIdentify opportunities to improve customer engagement through enhanced content, reviews, ratings, and product page optimizationEnsure ecommerce customers have access to timely assets, product information, and launch support materialsLead development and execution of annual account plans, growth strategies, and ecommerce objectivesConduct regular business reviews with customers to evaluate performance and identify opportunitiesMonitor key ecommerce metrics, including: Revenue and margin performance, Traffic, conversion, and average order value, Product content quality and digital shelf performance, Promotional effectiveness and campaign results, New product adoption and assortment productivity, Customer KPIs and operational scorecardsUse insights and data to inform strategic recommendations, forecasting, and account planningCollaborate closely with Marketing, Digital Commerce, Operations, Customer Service, Finance, and Supply Chain teamsAdvocate for customer and shopper needs while balancing company priorities and objectivesLead internal account planning meetings and ensure alignment across stakeholdersSupport forecasting, inventory planning, launch readiness, and promotional execution activitiesManage day-to-day account communications and ecommerce operational support, resolving issues proactively and efficientlyEnsure execution excellence across all digital customer touchpoints, including content, promotions, pricing, and availabilityMaintain accurate account documentation, forecasts, retailer calendars, and CRM recordsSupport inventory alignment, order management, and compliance with customer requirements and agreementsSkillsMinimum 5-8 years of successful sales, account management, ecommerce, business development, or strategic account experienceExperience managing complex ecommerce or omnichannel customer relationships and delivering measurable business growthStrong business planning, negotiation, digital merchandising, and relationship management skillsProven ability to develop and execute strategic growth plans in online retail environmentsExcellent communication, presentation, and influencing capabilitiesDemonstrated ability to lead cross-functional initiatives and manage multiple priorities in a fast-paced environmentProficiency in CRM systems, Microsoft Excel, PowerPoint, and ecommerce reporting or analytics toolsAbility to travel as requiredExperience within skincare, beauty, wellness, aesthetics, dermatology, or other premium consumer brandsExperience managing national eTailers, marketplaces, retailer.com, or omnichannel customer accountsFamiliarity with ecommerce platforms, retailer portals, digital shelf standards, and online merchandising best practicesExperience developing and executing Joint Business Plans and Quarterly Business ReviewsUnderstanding of ecommerce analytics, category management, digital marketing, and commercial planningExperience supporting product launches, online promotions, and retail media initiativesCompany OverviewRevision Skincare® products deliver benefits you can see for yourself, as part of a rejuvenating regimen or enhancements to in-office procedures. It was founded in 1984, and is headquartered in Irving, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.revisionskincare.com/.