[Remote] Strategic Account Manager, Dealer Solutions

Note: The job is a remote job and is open to candidates in USA. Solera Holdings, LLC. is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience. The Strategic Account Manager, Dealer Solutions is responsible for managing high-value relationships with automotive dealers, focusing on retention, revenue expansion, and aligning solutions with dealership objectives.ResponsibilitiesOwn executive-level relationships across assigned strategic accounts, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Leaders, and OEM field representativesPosition Solera as a long-term strategic partner by aligning solutions to dealership growth, profitability, and operational prioritiesLead structured, value-based executive business reviews focused on performance outcomes, roadmap alignment, and future growth opportunitiesOwn renewal strategy, negotiation, and execution for assigned strategic accounts, ensuring high retention and contract continuityProactively identify renewal risk, develop mitigation strategies, and mobilize cross-functional resources to protect revenueDrive upsell and expansion revenue by identifying whitespace opportunities, multi-solution adoption paths, and incremental module growthArticulate clear ROI and value stories that justify continued investment and expanded solution adoptionDevelop and maintain annual and quarterly strategic account plans that include: Dealer-level business goals across fixed ops, variable ops, and marketing, Current solution footprint and adoption maturity, Expansion targets and revenue growth opportunities, Risk indicators, renewal timelines, and mitigation strategiesUse account plans as a living document to guide engagement strategy and prioritize revenue-generating initiativesDrive growth across Solera’s solution portfolio, including: DMS: Service, parts, accounting, and inventory workflows, CRM: Lead management, showroom effectiveness, and BDC optimization, Service: Service Suite check-in, scheduling, inspections, and technician productivity, Marketing: Campaign execution, retention, reputation management, and equity mining through Sales JourneyPartner with Product SMEs to position additional capabilities based on dealership performance gaps and growth objectivesCollaborate with Solution Performance Managers and Product SMEs to ensure deep adoption across strategic accountsAlign performance engagements to dealership outcomes such as: Increased service lane throughput, Improved lead response time and conversion rates, Reduced no-shows through scheduling optimization, Higher marketing ROI and customer retentionTranslate usage and performance insights into actionable upsell and optimization recommendationsMonitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIsIdentify early indicators of churn or dissatisfaction and lead corrective action plansManage complex escalations by coordinating cross-functional resolution effortsAct as the quarterback across Customer Success, Professional Services, Product, Support, and Marketing teamsProvide strategic field insight on competitive threats, dealer needs, adoption barriers, and product enhancement opportunitiesPartner with Marketing on targeted communications, executive events, and strategic account initiativesSkills3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operationsDemonstrated success managing strategic or enterprise-level accounts with retention and expansion responsibilityStrong understanding of dealership operations across fixed ops, variable ops, CRM, and marketingProven ability to drive upsell revenue and multi-solution adoption within an existing customer baseStrong executive communication, negotiation, and presentation skillsData-driven approach to identifying growth opportunities and customer riskExperience with automotive DMS, CRM, service scheduling/inspection tools, and marketing platformsPrior dealership leadership experience (BDC, service lane, sales management, or digital marketing)Familiarity with OEM standards, compliance requirements, and certification programsExperience using structured account planning frameworks and customer health modelsCompany OverviewSolera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. It was founded in 2005, and is headquartered in West Lake Hills, Texas, USA, with a workforce of 5001-10000 employees. Its website is https://www.solera.com/.