[Remote] Strategic Account Manager, Channel Partners and Direct Customers

Note: The job is a remote job and is open to candidates in USA. Finexio is a leader in AP Payments as a Service, simplifying B2B payment processes for businesses. They are seeking an experienced Strategic Account Manager to manage and grow a portfolio of channel partners and direct customers, focusing on retention and revenue expansion through strong relationships and data-driven insights.ResponsibilitiesOwn relationships with assigned channel and technology partners, serving as their primary point of contact at FinexioDrive joint growth plans, co selling motions, and partner enablement to expand payment volume and revenue through the partner channelBuild trusted relationships across partner organizations, from day to day contacts through senior stakeholdersServe as the primary point of contact for a portfolio of direct Finexio customers, helping them realize the full value of Finexio products and services throughout the relationshipFocus on retention and Net Revenue Retention, identifying and closing expansion opportunities for new solutions, projects, and electronic paymentsMaintain a deep understanding of each customer's immediate, short, and long term business needs in order to protect, retain, and grow revenueOwn the data, reporting, and analytics for your portfolio, including payment volume, product adoption, and revenue performanceUse the reporting and dashboards that track the health and growth of both partner and customer accountsPlan and lead quarterly and annual business reviews for partners and customers, presenting performance, insights, and recommendations in a clear and professional mannerReview payment volumes and provide feedback on potential new electronic suppliers, with the ability to analyze the data and present it conciselyProvide proactive communication both internally and externally so partner and customer needs are metInfluence the product roadmap by bringing partner and customer feedback into product discussionsPartner with Sales, Onboarding, and Operations to deliver smooth transitions and a consistent experienceContribute to feasibility studies, statements of work, and RFP and RFI responses as neededSkillsFive or more years in a customer facing account management or partner management role, with seven or more preferred given the breadth of this portfolio, ideally in payments, fintech, or B2B softwareTrack record of managing partners or customers, increasing product adoption, action planning, and handling escalationsStrong data and analytical skills, with the ability to own reporting and turn data into clear recommendationsExperience preparing and leading business reviews with partners or customersAbility to manage several partners, customers, and projects simultaneously in a fast paced, rapidly changing environmentExcellent communication skills and the ability to build rapport at all levels of an organizationComfort with CRM and reporting tools such as Salesforce, along with BI or analytics platformsWillingness to occasionally work beyond regular office hours when needed, with approximately 25 percent travelPrevious start up experience a plusBenefitsCompetitive salary and stock optionsMedical, dental, and visionUnlimited vacation policyQuarterly virtual team building activities and monthly team lunchesCompany OverviewFinexio provides an embedded AP payments solution optimizing, monetizing, and securing the entire B2B payment process. It was founded in 2015, and is headquartered in Orlando, Florida, USA, with a workforce of 51-200 employees. Its website is http://finexio.com/.